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InVision ambassador ambassador
Pedro Ordonez Pedro Ordonez

Photoshop Craft Plugin - Unable to save Pixmap

I've recently got a new notebook and had to reinstall everything.

Everything was fine untill I tried to sync my .psd artboards to invision and got this message:

 

[Script Alert]

Sync

Unable to save Pixmap

 

It's a medium size file, around 12 artboards and 50MB. I've never had this issue before.

It's pretty urgent, I have some deadlines coming up and manually exporting and uploading the art takes a lot of time.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Pedro,

Sorry to hear that you're running into issue. Can you please provide the following information so that I can better understand your issue?:

     1. Can you please provide a screenshot of your new notebook's operating system details?
     2. What version of Craft Manager are you using? (If you're using a Mac.)
     3. What version of the Craft Sync + Prototype plugin are you using?
     4. What version of Photoshop are you using?
     5. Can you please provide a screenshot of the error message you are receiving?
     6. If applicable, can you please provide a screencast of the issue?

Look forward to hearing from you,

Shaina

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Pedro Ordonez
InVision ambassador Pedro Ordonez , ambassador Edited

I've fixed the issue by reinstalling Photoshop via CC, so I can't provide the screnshot of the error anymore nor I will get to screencast the issue.

But, just for the register, I'm sending the other infos you asked about.

Craft Version 2.0.71

Adobe Photoshop CC 2018 up to date.

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Pedro,

Happy to hear that reinstalling Photoshop solved your issue! This is often the case for those that run into similar issues to what you have described.

I appreciate you providing that addition information requested. If you continue to have issues, please don't hesitate to reach out again.

Thanks,

Shaina

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