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InVision ambassador ambassador
Pedro Ordonez Pedro Ordonez

Photoshop Craft Plugin - Unable to save Pixmap

I've recently got a new notebook and had to reinstall everything.

Everything was fine untill I tried to sync my .psd artboards to invision and got this message:


[Script Alert]


Unable to save Pixmap


It's a medium size file, around 12 artboards and 50MB. I've never had this issue before.

It's pretty urgent, I have some deadlines coming up and manually exporting and uploading the art takes a lot of time.



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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Pedro,

Sorry to hear that you're running into issue. Can you please provide the following information so that I can better understand your issue?:

     1. Can you please provide a screenshot of your new notebook's operating system details?
     2. What version of Craft Manager are you using? (If you're using a Mac.)
     3. What version of the Craft Sync + Prototype plugin are you using?
     4. What version of Photoshop are you using?
     5. Can you please provide a screenshot of the error message you are receiving?
     6. If applicable, can you please provide a screencast of the issue?

Look forward to hearing from you,



Pedro Ordonez
InVision ambassador Pedro Ordonez , ambassador Edited

I've fixed the issue by reinstalling Photoshop via CC, so I can't provide the screnshot of the error anymore nor I will get to screencast the issue.

But, just for the register, I'm sending the other infos you asked about.

Craft Version 2.0.71

Adobe Photoshop CC 2018 up to date.



Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Pedro,

Happy to hear that reinstalling Photoshop solved your issue! This is often the case for those that run into similar issues to what you have described.

I appreciate you providing that addition information requested. If you continue to have issues, please don't hesitate to reach out again.




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