Many of you out there are not part of larger UX teams. In fact, you may be wearing many hats in your day to day job as a UXer. When you are the only one focusing on UX and UI in your company what are some tips to help keep you sane, all well moving the needle forward for UX?
To get everyone started here are a few tips I have shared with those that I mentor.
- Don’t expect change to happen overnight this will just frustrate and alienate you in the organization.
- Expect to do a lot more educating on the value of research, design and establishing a UX process
- As you try new ways to bring about the design change, you will encounter resistance. Take note of the paths forward to help move around those roadblocks. Ask yourself questions like "Is the current approach working? Do I have buy-in somewhere else in the organization?"
- Be an authority figure in advocating for experience designers, but don’t be pushy. Remember, many organizations are still not sure what a robust UX skill set can bring to the table.
- Seek out ways to build trust. This is the number one question students ask me. How do I establish design trust? This becomes extremely challenging if you are the one person in the UX role.
- Always be transparent and open and honest about your approaches, remove the mystique around what you are doing. Beware of the jargon you use. Find a collaborative way to share your research. An excellent way to do this invite all stakeholders to an InVision Mood Board or Freehand.Another good way is to put printouts or your research, wireframes, in high traffic areas to pique interest. You want to establish that thought was put into how you approach your design process of one.
Those are just a few tips to get you started. What are some other methods you can offer to the lone UXers of the world to help them bring about UX change as a sole practitioner in a company?