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InVision ambassador ambassador
Claudio Viola Claudio Viola

Importing images. Display blank square

Hi
I'm using invision for first time

I have been trying to import image in my art board but I can see just a blank square.
Like in the screenshot below:
InvisionStudio Version 0.95.6
Macbook macOS HightSierra 10.13.5

Is it my fault?

Thank you!




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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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UPDATE

Our Engineers have been busy working to improve InVision Studio :) I wanted to reach out and let you know that as of Studio 1.8.0, the Intel HD Graphics 4000 gpu is now supported! We're terribly sorry for the lengthy delay in getting this resolved, but I hope you will still give Studio a try! 

Our team has been testing on an older Macbook Pro and we're happy to report that Studio appears to be working as expected now. We would like to make sure you're no longer experiencing any trouble. If you can, please visit https://www.invisionapp.com/studio and download the latest version. Once you've updated to 1.8.0 please try Studio out and follow up with us to let us know how it goes. We will be more than happy to take a closer look if you still encounter any issues.

If you have any trouble, we’re always here and happy to help, so please feel free to reach out.


Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador Edited
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Hi Claudio,

Thank you for providing that screenshot and your macOS version for the added context - super helpful! 

I can confirm the issues that you've reported here is something that our Engineering team is aware of where some elements of Studio fail to render correctly on Macs with Intel HD Graphics 4000 card. Our Engineering team is currently working on the issues presented and as soon as there’s an update on the resolution,

I will be opening a ticket on your behalf so that our Support team can send you another email to follow up with you. Regretfully, there isn't a viable workaround at this time as the extent of the impact presented here is specific to the Intel HD Graphics 4000 card. 

I apologize for the disruption caused here, please let me know if there’s any questions you may have in the interim. 

Best,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here to report your incident.

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