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InVision ambassador ambassador
James Dixon James Dixon

Poor performance of Studio when using external monitor (4 or 5k)

Studio shows some significant performance issues when using an external monitor that's above 4k. I'm specifically using an LG 5K monitor. The issues clam down when I'm just using my laptop. Is anyone else experience this or is it a known issue?

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Shaina Torgerson
Shaina Torgerson, InVision Employee , ambassador

Hi James,

My sincere apologies for any inconvenience this issue has caused to your workflow and while we strive to produce a bug-free product, the reality is, sometimes we miss the mark. We appreciate users like yourself who look out for us by taking the time to let us know when they've an issue in the product.

I can confirm that the issue you're seeing where performance is somewhat degraded on 4K/5K monitors while in full screen mode is an issue we've recently become aware of and our engineers are investigating accordingly. I will open a ticket on your behalf linking you up to this known issue. Please look for a message from Support soon. Once we have any updates on a resolution, we will circle back and close the loop with you here.

Thank you for your patience,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here to notify them.


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