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InVision ambassador ambassador
Vítek Linhart Vítek Linhart

Stuck on loading screen

Hi everyone! 

I tried everything from uninstalling the app to setting new password and still nothing. The image below is what I get whenever I try to make a new file, try a tutorial or open an existing file. I have used Studio before already so I don't know what could be the matter. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Vítek,

Sorry to hear that you're running into this issue with encountering a blank screen in Studio. Can you please provide the following information for further troubleshooting?:

     1. Can you please provide a screenshot of you "About this Mac" overview?
     2. I know that you said that you have attempted uninstalling and reinstalling Studio, but can you please provide a screenshot of the Studio version you are on?

I'd also like to have you perform a comprehensive uninstall/reinstall of Studio using the steps provided if you have not already used the following process. The simplest way to uninstall/reinstall Studio would be via an app such as AppCleaner: https://freemacsoft.net/appcleaner/. The process is pretty straight forward. Once installed, click the list view in AppCleaner and type in Studio (please ensure that Studio is closed), then click on the InVision Studio result. You will notice a second window appear with all of the Studio files listed, some will not be selected. In your macOS menu bar with AppCleaner active, click Edit -> Select All; this will select all Studio installation files. Hit "Remove" and enter your administrator password. 

Once Studio is fully removed, please re-install Studio. Please attempt to sign in as you normally would using your account credentials once more.

Hope this helps!

Look forward to hearing from you,

Shaina

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Vítek Linhart
InVision ambassador Vítek Linhart , ambassador Edited

Hi Shaina, 

Thanks for such a quick reply, I tried the app cleaner and everything works fine!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Vítek,

That's so awesome! Glad to hear that everything is working correctly again. Please let me know if there's anything I can help you with in the future.

Have a great day,

Shaina

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