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Vítek Linhart
Vítek Linhart Updated

Stuck on loading screen

Hi everyone! 

I tried everything from uninstalling the app to setting new password and still nothing. The image below is what I get whenever I try to make a new file, try a tutorial or open an existing file. I have used Studio before already so I don't know what could be the matter. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Vítek,

Sorry to hear that you're running into this issue with encountering a blank screen in Studio. Can you please provide the following information for further troubleshooting?:

     1. Can you please provide a screenshot of you "About this Mac" overview?
     2. I know that you said that you have attempted uninstalling and reinstalling Studio, but can you please provide a screenshot of the Studio version you are on?

I'd also like to have you perform a comprehensive uninstall/reinstall of Studio using the steps provided if you have not already used the following process. The simplest way to uninstall/reinstall Studio would be via an app such as AppCleaner: https://freemacsoft.net/appcleaner/. The process is pretty straight forward. Once installed, click the list view in AppCleaner and type in Studio (please ensure that Studio is closed), then click on the InVision Studio result. You will notice a second window appear with all of the Studio files listed, some will not be selected. In your macOS menu bar with AppCleaner active, click Edit -> Select All; this will select all Studio installation files. Hit "Remove" and enter your administrator password. 

Once Studio is fully removed, please re-install Studio. Please attempt to sign in as you normally would using your account credentials once more.

Hope this helps!

Look forward to hearing from you,

Shaina

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Vítek Linhart
InVision ambassador Vítek Linhart , ambassador Edited

Hi Shaina, 

Thanks for such a quick reply, I tried the app cleaner and everything works fine!

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Vítek,

That's so awesome! Glad to hear that everything is working correctly again. Please let me know if there's anything I can help you with in the future.

Have a great day,

Shaina

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Thomas
InVision ambassador Thomas , ambassador

I everyone,

 

I have exactly the same problem, but on Windows (Windows 10 + Photoshop 2020 21.2.0).

I already try to uninstall/reinstall Craft.

Can you help me please ?

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Thomas,

Sorry to see that you're running into issues with Craft for Photoshop on your Windows 10 machine. To get a better idea of what's going on here, can you please provide some additional details?:

  1. Just to make sure I'm understanding correctly, are you experiencing this issue with Craft for Photoshop or in InVision Studio as reported by the user above?
  2. Have you attempted to completely shutdown Photoshop and restart to see if the issue persists?
  3. What version of Craft Sync are you running?
  4. What steps did you take to uninstall/reinstall Craft?

Look forward to hearing from you,

Shaina

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Thomas
InVision ambassador Thomas , ambassador Edited

Hi Shaina,

thanks for your response. I solved the problem yesterday : The program was not uninstall properly.

 

I deleted all files containing "invision" by performing a search on my hard drive. Then I reinstalled Craft normally.

Everything is working fine now.

 

Thank you very much for your help !

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Awesome, Thomas! Glad to hear that you were able to solve the issue. If there's anything else we can help with in the future, don't hesitate to reach out.

Have a great day,

Shaina

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Meenakshi
InVision ambassador Meenakshi , ambassador Edited

Hi Everyone,

 

I am facing the same issue in windows 10 , i have tried all the methods including reinstalling the craft plugin , reinstalling the Photoshop.. still there is same problem.

Please help.

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Camille M
InVision ambassador Camille M , ambassador

Hi Meenakshi,

Sorry to hear you're running into this trouble!

We'd like to gather some additional details to assist in troubleshooting this further. Would it be possible to provide the following?

Thanks,

Camille

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