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InVision ambassador ambassador
Kevin Hausburg Kevin Hausburg

Cannot Sign in to InVision using sync in Photoshop CC 2015

Hey there,

When clicking on the "Sign in to InVision" button of the sync extension, unfortunately nothing happens. I have tried to reinstall but that has not helped either. I am using Photoshop CC 2015.

Any ideas on why this is happening? Thank you in advance. 

Best regards,

Kevin 

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Lala Galindo
InVision ambassador Lala Galindo , ambassador
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Welcome to the community, Kevin!

What version fo Craft and Photoshop are you running?

Looking forward to your reply and helping out!

Lala

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Kevin Hausburg
InVision ambassador Kevin Hausburg , ambassador
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Hi Lala,

thank you! Happy to get started :) 

Here are a couple screens of the versions I use:

Photoshop:

Craft:

Thank you! 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Kevin,

It sounds like you are using a version of Photoshop that is unsupported by Craft. As stated in this Help Article, Craft only supports the "last two versions of Photoshop".

You may also try manually installing Craft for Photoshop to see if this helps.

Thanks,

Shaina

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Kevin Hausburg
InVision ambassador Kevin Hausburg , ambassador
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Hi Shaina,

unfortunately that did not do the trick. I guess that as you have said earlier, Photoshop CC 2015 is not compatible with Craft after all.
I suppose I will need to update, or rather switch to sketch.

Thank you for your help. 

Best,

Kevin

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Kevin,

Sorry to hear that this didn't work for you. I agree that it seems as if it's because of the version of Photoshop that you are currently using.

That being said, please be advised if you do choose to update Photoshop or switch to Sketch, Craft supports:

     - The last two versions of Photoshop
     - The last two non-beta versions of Sketch

Please let me know if there's anything else I can help you with.

Have a great day,

Shaina

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