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InVision ambassador ambassador
Pk asas Pk asas

Web and invision studio preview lags a lot

Hi guys,

I was wondering, is the lag in the preview mode in IV Studio normal? what about the lag in the Web Preview link?

I mean, I uploaded the prototype to my projects and then shared the link, but when the link is open, all the prototype is slow and there is a lot of lag in the transitions, clicks... it's impossible to test... it has been tested in the latest version of Safari, Chrome, Firefox..

The same happens with the preview mode in Studio, it lags a lot! it's impossible to check how are the transitions or even record the screen to show it around.

Any hint would be really appreciate.

Besides that, I'm really happy with what you guys have accomplished with this studio! :-)

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Pk asas,

Sorry to hear that you're experience lag when previewing your InVision Studio project. In order to get a more detailed understanding of what might be causing this, I would like for our Support team to take a closer look.

However, before opening a ticket on your behalf with Support, can you please provide screenshots of your Studio version, and "About this Mac" overview?

Look forward to hearing from you,

Shaina

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Pk asas
InVision ambassador Pk asas , ambassador



Hey Shaina, thanks for the quick reply.

Here are the screenshots. I've also tried the link in another two machines, one with Windows10, i7 and 7th generation processor, Nvidia graphic card and 16GB RAM... the same result.. lag in the preview. The other Machine was Linux Ubuntu, i5 7th generation, 8GB ram.. in both laptops we tried the link in Chrome and Firefox.

Thanks in advance!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Pk asas,

Thank you so much for providing those additional details! I will open a ticket on your behalf with our Support team so that they can investigate this further. Please look for a message from them soon.

Best,

Shaina

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Pk asas
InVision ambassador Pk asas , ambassador

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Thanks for also providing your Studio version! I've added this information to your open ticket as well for our Support team to review.

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Zarif Shahriar
InVision ambassador Zarif Shahriar , ambassador

Has there been any updates on this issue? I have the same exact issue with horrible lag in preview. I have attached my specs below. I am also having a lot of trouble even just scrolling on the preview. However I notice when I connect my mac to an external monitor the preview on that screen runs smoother. Not sure why. Any help would really be appreciated. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Zarif,

Sorry to hear that you're also running into this issue! I would like to connect you with our Support team so that they can dig deeper into this issue. I will open a ticket on your behalf. Please look for a message from our Support team soon.

I apologize for any disruption to your workflow. Thanks for remaining patient!

Best,

Shaina

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David Saunders
InVision ambassador David Saunders , ambassador

I am also having lag issues in both design composition and previewing designs. Lag is most noticeable when previewing transition animations. Is there a performance fix coming soon for this?

Here is my spec:

And my Invision Studio Version

I really like Invision Studio and want to use it however these lag issues make the product unusable.

 

Thanks,

David

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi David,

Sorry to hear that you're experiencing lag when using Studio on your MacBook Pro. Can you please answer the following questions so we can determine why this might be happening?:

     1. Are you using any external monitors when experiencing lag? If so, what are the specs for that monitor?
     2. Do you have any screencasts of you showing the lag?
     3. Can you send me a copy of this link here: https://www.whatismybrowser.com/
     4. If you are able to do so publicly, can you please post the share link for the project that you are seeing these issues with?

Another thing to note is that to ensure optimal performance, you will want to use Studio on a computer with graphics cards that meet these specifications

     - Intel HD Graphics 5000 and above (found in certain MacBook Air models as early as Mid 2013 and in certain iMac and Mac mini models in 2014)
     - Nvidia GeForce GT 650M and above (found in certain MacBook Pro and iMac models as early as Mid 2012)
     - ATI Radeon HD 4850 and above (found in certain iMac models early as 2009)

The graphics card requirements listed above also apply to using Play mode for Studio prototypes in InVision—whether previewing a Studio prototype uploaded to your InVision account or using a web browser to view a public share link for a Studio prototype.

Look forward to hearing from you,

Shaina

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