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Prototype Hotspots disappearing

We just went through a very frustrating experience investigating some disappearing hotspots. The hotspots were visible in Sketch, but not showing up on Invision. Occasionally, hotspots that had been on an artboard for some time would suddenly disappear from Invision. After much troubleshooting, we discovered that this could be fixed by re-uploading the missing hotspot's destination artboard, even though that artboard had not been changed. To do this properly, we had to go into sync settings and disable the option, "Prevent upload of unmodified artboards".

Even though we were able to fix the problem and continue using Sync + Prototype, this issue has definitely eroded confidence in the tool.

We're on Sync + Prototype 2.3.79

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  • Avatar
    Shaina Torgerson

    Hi John,

    Sorry to hear that you're running into these issues! As a first step in troubleshooting, can you please provide the following information?:

         1. What version of Sketch are you using?
         2. What version of Craft Manager are you using?
         3. Can you please provide a screenshot of your "About this Mac" overview?
         4. Can you please provide a screenshot of the issue you're encountering, and any error messages you're receiving? 

    Look forward to hearing from you,

    Shaina

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  • Avatar
    Ion Lazarescou

    Same issue here, same lost of confidence. I can simply not update my project anymore, since all nav links are broken when I sync any screen. That means I can't work with the devs anymore, which represent 75% of my tasks.

    Solution described by John Sellars technically works, provided that you sync the source page and the target page of the link/hotspot at the same time.

    But it's NOT usable, since each uploaded target page contains links of its own, that need their own target pages to be uploaded at the same time, and so on…

    As for the system specs:

    1. Sketch v51.2 (bug appeared after update form v50.2)

    2. Craft manager 1.0.70 (117)

    3.

    4. The issue is not visible on a screenshot, please read the description carefully. No error message is displayed, neither. Old and new links created with Prototype function in Sketch simply disappear on the prototype page online, once synced.

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  • Avatar
    Ion Lazarescou

    I realize that pages containing links, that were uploaded at the same time than their links’ target pages, keep their links when uploaded again on their own afterwards. 

    So a temporary solution wold be to re-upload the whole project at the same time…
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  • Avatar
    Caitlin Cambron

    Hi John and Lazarescou!

    I'm sorry that you are seeing this behavior. I've encountered the same experience! I just submitted a support ticket for myself and added this thread to it so they know there's a group of us seeing the same thing.

    Best,

    Caitlin

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  • Avatar
    Shaina Torgerson

    Hi Lazarescou,

    Sorry to hear that you're encountering a problem similar to what John has described above. I appreciate you providing all of the information requested in my response to John. This will help our Support team to diagnose the issues you are facing quicker.

    I will be opening a ticket on your behalf so that our Support team can dive deeper into this issue. Please look for a message from them soon.

    Have a great day,

    Shaina

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