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InVision ambassador ambassador
Noman Qaiser Noman Qaiser

Photoshop Sync Process Failed

Whenever i try to to upload my screens to invision, i get an error which says "Sync Process failed, please try again or contact support"
I have 49 artboards, and i synced succesfuly twice before this error occurred. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Noman,

So sorry to hear you're having troubles with the Craft plugin. In order to take a closer look, we are going to need some additional information:

     1. Can you confirm the version of Craft Manager being used?
     2. Can you confirm the version of the Craft Sync plugin being used?
     3. Can you please send a screenshot of your "About this Mac" overview. being used?
     4. Can you provide us with a screenshot of the error being shown?

This information will allow us to further investigate why this might be happening.

Thank you, 

Shaina

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Jolynn Rodemoyer
InVision ambassador Jolynn Rodemoyer , ambassador
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I am having trouble syncing an artboard from photoshop to invision. It's been done once with this specific page already, but any revisions made will not sync again to update.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Jolynn,

I apologize for the issues you're encountering with trying to sync an artboard from Photoshop. So that we can determine what might be causing this, can you please provide some additional information?:

  1. Can you confirm the version of Craft Manager being used?
  2. Can you confirm the version of the Craft Sync plugin being used?
  3. Can you please confirm the version of Photoshop that you're using?
  4. Can you please send a screenshot of your "About this Mac" overview or other OS details?
  5. Are you receiving any error messages?

Look forward to hearing from you,

Shaina

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