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InVision ambassador ambassador
Patrick Asselman

Mirror error

When I want to mirror my project I get the attached screen. I have my WIFI settings on phone and desktop the same. It occures for the last couple of days. Can you help me out?

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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UPDATE

This is a known issue that our Support and Engineering teams are currently investigating. If you are experiencing this issue, please contact our Support team directly here including the following details in your ticket:

  1. A screenshot of your "About this Mac" overview
  2. The version of Studio that you're using
  3. The version of the InVision iOS app that you're using
  4. Your mobile device details
  5. A screenshot displaying the issue

Kayden Knauss
InVision ambassador Kayden Knauss , ambassador
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Hey Patrick,

So sorry to hear you’re running into some connectivity issues. If you wouldn’t mind answering a few questions for me:

1. What Studio version do you have installed?
2. What version of the InVision iOS application do you have installed?

Looking forward to hearing from you and helping out!

Kayden

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Patrick Asselman
InVision ambassador Patrick Asselman , ambassador
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Hi Kayden,
thanks for you quick response.

1. I have v0.93.10 of Studio installed.
2. Regarding the app, I have downloaded the app just last week, so it shoyld be up to date. The version I have downloaded is Invision 2.6 (377).

Looking forward to your response.

Grtz Patrick

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Patrick,

Thank you very much for providing those details. I believe this is an issue best investigated further by our Support team.

I will open a ticket on your behalf so that they can take a closer look. Please look for a message from Support soon.

Thanks,

Shaina

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Olsendg
InVision ambassador Olsendg , ambassador
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Hello - I am having the exact same problem. It was working fine about 2-3 weeks ago. (today is Sep13, 2018) I just reopened my project to update it and it is no longer working. I am getting the exact same screen as the person mentioned earlier. On my mac I am using Studio version 0.96.1  on my phone I have this version of the Invision app - 2.6.4 .  I am on the same wifi and my internet connection works fine. Also noticed that when I publish my project to invision servers it is also getting an error. Seems as if the Studio app is for some reason not seeing that it has internet connection.  Says - "prototype couldn't be published".  

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Olsendg,

Thank you very much for reaching out here in Community, as well as submitting a ticket with our Support team. I have notified your Support agent of your post here in Community. They will be able to best assist you moving forward. Please continue to work with them.

Thanks,

Shaina

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Joshua Piller
InVision ambassador Joshua Piller , ambassador
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My team is encountering the same issue. 

Studio Version 0.97.1

IOS12

Invision App 2.64

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Joshua,

Thank you very much for providing those details. Since you are on the most up-to-date versions of Studio and the iOS app, I would like our Support team to do some further troubleshooting with you.

I will be opening a ticket on your behalf with our Support team requesting some additional information. Please look for a message soon. 

Best,

Shaina

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Jesse Flack
InVision ambassador Jesse Flack , ambassador
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I'm having the same issue described above. Both phone and laptop are on the same wifi. I was able to mirror previously, now I'm getting the "Connection Failure" error.

Invision Studio 1.5.0

Invision App 2.7.2 (465)

iOS 12.1.2

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Jesse,

Since you are on the most up to date version of Studio and the iOS App, this will require some further troubleshooting with our Support team. I will open a ticket on your behalf with our Support team requesting some additional information. Please look for this message and respond as soon as you can.

Thanks,

Shaina

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Brandon Tan
InVision ambassador Brandon Tan , ambassador Edited
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1. iOS : 12.3

2. Invision app : latest version app store

3. Invision Studio : 1.14.0 on my Mac Mojave 10.14.4

 

Connection Error -  I am unable to pair the iphone  with Invision Studio on my Mac thru QR. It's really(really)  frustrating. All devices are on the same network. Please advise. I have a demonstration soon. Please assist. Thanks

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Brandon,

Sorry about the Studio issues you've been experiencing, but I'm happy to help!  The behavior you are describing seems to be related to a known issue where device mirroring is failing for due to "connection failure". Our Engineering Team is aware of this issue and is currently investigating. I would be happy to open a ticket with our Support team so that they can take a closer look and determine if what you're experiencing is, in fact, related to this known issue. Please let me know if you would like me to do so.

In the interim, we have had a few select scenarios where some users experiencing this same issue were able to correct this issue by doing a full deep uninstall/reinstall of Studio. I think this may be worth giving a try for you as well. I would like you to do a full uninstall and reinstall one more time.

The simplest way to do it would be via using an an app such as AppCleaner: https://freemacsoft.net/appcleaner/

The process is pretty straight forward. Once installed, click the list view in AppCleaner and type in Studio (please ensure that Studio is closed), then click on the InVision Studio result. 

You will notice a second window appear with all of the Studio files listed, some will not be selected. In your macOS menu bar with AppCleaner active, click Edit -> Select All; this will select all Studio installation files. Hit "Remove" and enter your administrator password.

After you remove Studio via App Cleaner, please visit https://projects.invisionapp.com/studio/releases/ and download the latest version. With the latest version downloaded, please reinstall Studio.

Please note that this has not proven to work for everyone, however we did want to offer this as a route to take to potentially help while we continue to work towards a resolution on this.

Look forward to hearing from you,

Shaina

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Savira Ahila
InVision ambassador Savira Ahila , ambassador
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Hi same problem here, both of my devices are connected in the same WiFi, yet it says "Connection Error" and it tells me to make sure that devices on the same WiFi. 

InVision 2.7.4

iOS 12.1.4

macOS 10.14.5

InVision Studio 1.18.0

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Savira,

I apologize for the frustration that this issue is causing for you. Our Engineering team is aware of the issue and continuing to work on a solution.

I will open a ticket on your behalf with our Support team so that they can keep you in the loop on this issue. Please keep an eye out for an email from one of our Support agents soon.

Thanks for your patience,

Shaina 

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Alex Sweet
InVision ambassador Alex Sweet , ambassador
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Hi there, same issue here. Getting a connectivity error despite being connected to the same wifi network and running the latest versions of everything (OS, iOS, mobile app and desktop app)...is there any fix for this?

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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So sorry to hear that you're also running into this issue, Alex. Our Support team will need to take a closer look at this for you in order to determine if what you're experiencing is related to a known issue that our Engineering team is working on.

That being said, I will open a ticket on your behalf with our Support team. Please keep an eye out for a message from one of our Support agents who will be following up with some troubleshooting questions.

Thanks for hanging in there,

Shaina

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Mhad Mohammad Abdulla
InVision ambassador Mhad Mohammad Abdulla , ambassador
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Hi there, same issue here. Getting a connectivity error, i'm using windows PC and android phone. Is there any fix for this?

Thank You,

Mhad

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk , ambassador
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Hi Mhad,

Since there have been a few reports about this, I'll escalate your issue directly to Support straight away. I am opening a ticket for you shortly. Keep an eye out for an email.

Thanks,
Beth

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Natali
InVision ambassador Natali , ambassador
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Hi,

I'm having the same issue described above. Both phone and laptop are on the same wifi.

Invision Studio: 1.22.1

Invision App: 2.8.6

Mac iOS: 10.14.3

iPhone iOS: 12.4

Thanks! 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Thanks for providing those details, Natali. So sorry for the disruption that this issue is causing.

As you've noticed, we are still digging into this and receiving reports of this issue. That being said, I would like to send this directly to our Support team. Please keep an eye out for an email from one of our Support agents soon who will be keeping you in the loop on this issue.

Again, I apologize for any frustration that this is causing and we hope to get some good news soon!

Best,

Shaina

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J. Huey Park
InVision ambassador J. Huey Park , ambassador
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I have the same issue - Have you guys find any solution yet on mirroring error?

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi there,

This issue is occurring on a case by case basis with some users. As for the original issue reported, our Engineering team is aware of the issue and working towards a solution.

I noticed that you have also opened a ticket with our Support team about this. They will need to take a closer look at exactly what you're experiencing in order to determine the source of the issue. I have also made a note for your Support agent, informing them of your comment here in Community.

Please look out for an email in your inbox from one of our Support agents who has already followed up on your ticket. They will be able to best assist you moving forward. Let me know if there's anything else I can help out with in the meantime.

Have a wonderful day,

Shaina

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Albus
InVision ambassador Albus , ambassador
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Hi, I almost have the same problem. After I scan the QR code with mobile-end InVision, the application just crashed. 

Invision Studio: 1.27.1

Invision App: 2.10.2

Mac iOS: 10.13.6

iPhone iOS: 13.3.1

Thanks! 

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Michael S
InVision ambassador Michael S, InVision Employee , ambassador
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Hi Albus,

Thanks for getting in touch about this, and I'm sorry to hear about the trouble! When you have a chance, can I have you update Studio (InVision Studio > Check for updates) to see if that clears things up? The most recent version is 1.28.1

Let us know if you continue to experience the same issue after updating!

Thanks,
Michael

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Albus
InVision ambassador Albus , ambassador
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Hi Michael,

Thanks for the reply. The Release Notes said the 1.27.1 version of my InVision Studio is up to date.  I don't know where I can update to the 1.28.1 version.

Albus

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Albus,

Whoops! Sometimes we see this message pop up even when you aren't on the latest version of Studio. So sorry about the confusion there.

In order to update to the latest version of Studio, can you please first try to sign out and back in, then restart Studio and see if it gives you the option to update to version 1.28.1? If that doesn't do the trick, please let us know so that we can get this separate issue reported.

Thanks,

Shaina

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Albus
InVision ambassador Albus , ambassador
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Hi Shaina,

Thanks for the advice and I've updated the version into 1.28.1! But the mirror problem still showing up. The mobile-end application crashed again :( 

Let me know if you have any other solution.

Thanks,

Albus

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Albus,

Sorry to hear that this issue persists even after updating to the latest version of Studio. There's one more thing I'd like you to try before passing this along to our Support team. 

Can you please try saving your Studio file, and restart Studio? After doing so, please also log out and back into the application on your phone. Does this change the behavior you're experiencing?

If not, please let me know and I will get a ticket opened with our Support team for further troubleshooting. I look forward to hearing back from you!

Thanks,

Shaina

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