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Toby Hernandez
Toby Hernandez Updated

Image bug in InVison Studio - PNG files acting screwy

For some reason a few of my PNG files that were perfectly fine last week are now showing up weird in Chrome/Safari and on my iPhone. The logos now have a black background and one of the pizza images in my app looks all weird in the background too (screenshots attached). I'm using InVision Studio Version 0.92.10. Any idea what's going on?

 




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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Diwakar and Angus,

Thank you for working with our Community Ambassador on this issue! 

Angus - I see that you have already opened a ticket with our Support team reporting this issue. Thank you very much for taking this extra step. I will be sure to keep an eye on this ticket for you, as well as notify the Support team of your comments here in Community.

Diwakar - I notice that you have not yet opened a Support ticket about this issue. I'm happy to open a ticket on your behalf with our Support team so that they can dive deeper into this issue for you. Please look for a message from the Support team soon.

Have a wonderful day,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Toby,

So sorry to hear that you're running into these issues with your PNG files when using the latest version of Studio. We have received similar reports of these types of issues, and it appears to be unique case by case.

I would like for our Support team to do some further troubleshooting with you in order to determine what might be causing these issues. I will open a ticket on your behalf with our Support team. Please look for a message from them soon.

I apologize for any inconvenience that this is causing for you. 

Thanks for your patience,

Shaina

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Diwakar Sharma
InVision ambassador Diwakar Sharma , ambassador

Hi Shaina,

I am facing similar issue. The PNG files (logo, etc) have black background when seen in invisionapp. In studio, there is no issue. Is there a solution to this problem?

Thanks,

Diwakar

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Lala Galindo
InVision ambassador Lala Galindo , ambassador

Hi Diwakar, 

What Studio version are you using? 

Looking forward to hearing back and helping out!

Lala

 

 

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Angus Menegon
InVision ambassador Angus Menegon , ambassador Edited

I'm also having this issue. Its caused when using the safari web engine, which is what any web based iOS app uses (even chrome). So its currently impossible to get transparent images to work on iOS. 

I have already started a ticket and am told engineers are aware of the issue and are working to fix it.

In the meantime I wonder if any other filetypes are supported. I used PNG-24. There is a lack of information on Studios supported file types so all I can do is try, maybe PNG-8, TIFF, ect. 

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Diwakar Sharma
InVision ambassador Diwakar Sharma , ambassador

Hi Lala,

I have 0.96.1 installed.

Thanks,

Diwakar

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Lala Galindo
InVision ambassador Lala Galindo , ambassador

Diwakar and Angus,

I'm so sorry you're experiencing this!  Feel free to open a support ticket, by clicking this link.

Please let me know if there's anything else I can help you with here.

Thanks,
 
Lala
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