Sorry, the InVision Help Center does not support Internet Explorer. Please download Microsoft Edge or another modern browser.


InVision ambassador ambassador
James Allen James Allen

Craft sync doesn't appear in latest Photoshop version

I got the latest version of Craft sync for Windows (version 2.0.52) and the latest version of Adobe Photoshop (version 19.1.4 20180507.r.325) installed on a Windows 10 PC.

Craft appears to be installed properly, but does not appear in Photoshop, even after searching in Photoshop under Window > Extensions.

Is anyone else having this problem?

2

comments

sort by


Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi James,

I'm terribly sorry to hear you're having trouble with Craft Sync in Photoshop. I'd like to have you perform a comprehensive, deep uninstall/reinstall of Craft using the steps below. Please skip any steps that are not applicable (e.g. if a file/folder mentioned is not present) and let me know if you get stuck anywhere along the way:

  1. Close Craft Manager (by clicking into the "C" > clicking the gear icon > choosing Close).
  2. Open the Activity Monitor (via Applications > Utilities > Activity Monitor), and then force quit the Craft Manager and Panels (if applicable) processes.
  3. Open Spotlight and search for ~/Library/Application Support/
  4. Delete the com.invisionlabs.CraftManager folder, the com.invisionlabs.CraftManager.json file, the com.invisionlabs.CraftInstaller folder, and the CraftManager folder.
  5. Navigate to your Downloads folder.
  6. Search for craftinstaller and delete any files that deal with the Craft Installation process.
  7. In Applications or the folder in which you installed Craft Manager, delete CraftManager.app.
  8. Empty the Trash.
  9. Go to https://craft-assets.invisionapp.com/CraftManager/production/CraftManager.zip and unzip the CraftManager
  10. Drag and drop the Craft Manager app into your computer's "Applications" folder or the folder of your choice before launching it.
  11. Open Craft Manager and then install Craft for Photoshop.

Once you have completed the above steps, please try to launch Craft in Photoshop and let me know if this resolves your issue. I look forward to hearing back from you!

I noticed that you also have a ticket open with our Support team. I have notified them that you have reached out here in Community.

Thanks,

Shaina

0

James Allen
InVision ambassador James Allen , ambassador

Hi Shaina, thanks for the response but as far as I know, Craft Manager only runs on Mac.

As I wrote in my post, I'm using Windows 10 (I know, I'm probably in the minority here).

I did try uninstalling and reinstalling Craft Sync on my Windows PC and restarted the computer, but there was no change.

Do you have any other recommendations?

0

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi James,

I apologize for the oversight there! I see that a couple of our Support agents are working through this issue with you. They will be able to best assist you moving forward.

Thanks for remaining patient,

Shaina

0

James Allen
InVision ambassador James Allen , ambassador

Hi Shaina,

No worries - thanks for your help!

 

-James

0

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi James,

Of course! Look forward to getting you some answers soon.

Have a great day,

Shaina

0

join the conversation

to comment, sign up or sign in.