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InVision ambassador ambassador
Inessa Shillo Inessa Shillo

Export to Invision is not working in Sketch. At all

Hi! Since quite a long time my Craft plugin is not working in Sketch both on iMac and Macbook. No metter how many times I click on the export icon and wait nothing will ever happen. Please help me to solve this annoying issue.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Inessa,

So sorry to hear that you're running into these issues. As a first step in troubleshooting, can you please provide the following information?:

     1. What version of Craft Manager are you on?
     2. What version of Craft Sync + Prototype are you on?
     3. If there are other Craft plugins that you are having issues with, can you please provide a screenshot of your Craft plugin version numbers?
     4. What version of Sketch are you running?
     5. Can you please provide screenshots of each of your "About this Mac" overviews?

Look forward to hearing from you,

Shaina

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Inessa Shillo
InVision ambassador Inessa Shillo , ambassador
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Hi!

1. The version is always up to date

2. It's 2.3.75 now

3. No others working fine.

4. It started when I was on 49th version, now it's 50.2

5. https://tppr.me/G4OH5 sure

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Inessa,

Thank you very much for providing all of that information. Since you are on the latest versions of Craft Manager, the Craft plugins, and Sketch, I would like for our Support team to take a closer look at this issue. 

I will open a ticket on your behalf with our Support team which will include all of the information you have provided here. Please look for a message from our Support team soon.

Thanks for your patience,

Shaina

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Inessa Shillo
InVision ambassador Inessa Shillo , ambassador
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Hi Shaine,

I will, thank you!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Of course, Inessa! Thank you :)

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