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InVision ambassador ambassador
Yoann Castanié Yoann Castanié

Craft Sync painfully slow, even for just one Artboard (Doc with a lots of Symbols)

Hi Community!

Updated to last version of Sketch 50.2, CraftManager v1.0.64 and Craft Sync to v2.3.75.

Sync is painfully slow with more than 2 min to upload a single simple Artboard with Sync. It very frustrating because it's also preventing me to continue to work on sketch while it's updating. (Sketch is frozen with a spinner cursor). 

Also did the test when the Sketch file doesn't contain any symbol the upload time is "normal." But very slow on my original project which includes more than 100 Symbols.

Can't use Craft in this context. So I tried to export the board manually via sketch and drag and drop the image in Invision, but now Invision tells me that the file is too big (@2x png for transparency).

Do you any tips or ideas how I can speed up the upload process?

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Shaina Torgerson
Shaina Torgerson, InVision Employee , ambassador

Hi Yoann,

So sorry to hear that you're running into these issues, and I apologize for the impact that this is having on your workflow. I notice that you also posted on this thread in Community as well about this issue.

Due to the nature of the issue that you are encountering, I believe that this would be something best investigated by Support. I appreciate you providing your software details, and that you are on the most up to date versions of each of them. I will open a ticket on your behalf with Support including all of the details you have provided both in this post, and your comment on the other thread. Please look for a message from them soon.

Once again, I sincerely apologize for the inconvenience that this is causing for you, and I hope to get you some answers soon.

Have a great day,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.


Yoann Castanié
InVision ambassador Yoann Castanié , ambassador

Thanks Shaina.

Hoping to have a solution soon as I'm currently kind of stock. 

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