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InVision ambassador ambassador
Kelli Langdon Kelli Langdon

Symbols not syncing from Sketch 50

I updated to Sketch 50 a few days ago. It seems I cannot sync any of my symbols with Craft to InVision projects.

I receive a vague error message: Something went wrong when syncing (project name). 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Kelli,

So sorry to hear that you are running into this issue. Our Support team is aware of some related issues that users having been experiencing since updating to Sketch 50.

I would like for our Support team to take a closer look at the issues that you are experiencing. Please look for a message from them soon.

I apologize for any inconvenience that this has caused for you.

Thanks for hanging in there,

Shaina

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CHEFONE Eddi Alim
InVision ambassador CHEFONE Eddi Alim , ambassador

Hi Shaina,

I got the same problem when I trying to update my screens a I get super generic error message.

 

All sketch and craft are on the latest version. Is this as Craft oder Sketch issue? Is there any detail error logging?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Eddi,

So sorry to hear that you are running into a similar issue here. As mentioned above, our Support team is aware of some related issues that users having been experiencing since updating to Sketch 50.

However, could you please provide some more detailed information around this issue?:

     1. What version of Craft are you using?
     2. Can you please describe step-by-step how you encountered this error message?
     3. Can you please provide a screenshot of you "About this Mac" overview?

Look forward to hearing from you,

Shaina

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