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InVision ambassador ambassador
James Bradfield James Bradfield

Craft Manager & Sync + Prototype plugin constantly crashing within Sketch

Hi there, 

I am having an issue with Craft Manager consistently crashing directly after opening it and running it.

It will intermittently crash if I open it from my applications folder with or without Sketch being open.

I have been able to open Craft Manager WITHOUT Sketch being open and can open the dialog from the Craft icon Mac OS bar, but it will crash immediately when opening it within Sketch using Sync + Prototype.

I have tried complete reinstall of both Sketch and Craft Manager and was able to sync a prototype once earlier today. However, it is now back to the same crashing scenario and I am unable to update the prototypes again.

I have also ensured the inspector is active in Sketch. And have also tried restarting Sketch itself, disabling other plugins, etc. 

Side note: I am using Craft/Sketch on my work laptop / InVision account, but am opening this ticket from my personal business InVision account. 

Using the latest versions:

Sketch: v50 (54983)
Craft Manager: 1.0.62
Sync + Prototype: 2.3.72

Running this on MacBook Pro (Retina, 15-inch, Mid 2015) with MacOS Sierra 10.12.6 (16G1314).

It would be great if you are able to assist at all. 

Really need to get this working urgently!! 

Thanks!

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Irita,

I'm terribly sorry for the trouble you're having with Craft on your computer. I'll be more than happy to assist here. I would like for you to attempt a comprehensive uninstall. The steps can be a bit intimidating, but I think they will help. Please skip any steps that are not applicable (e.g. if a file/folder mentioned is not present) and let me know if you get stuck anywhere along the way:

  1. Close Craft Manager (by clicking into the "C" > clicking the gear icon > choosing Close).
  2. Go into Sketch, and navigate to Plugins ➝ Manage Plugins.
  3. In the pop-up modal, select Craft by InVision Labs, and click the gear icon in the lower left and select the uninstall option. This will move some items to the trash.
  4. Quit Sketch entirely.
  5. Open the Activity Monitor (via Applications > Utilities > Activity Monitor), and then force quit the Craft Manager and Panels (if applicable) processes.
  6. Open Spotlight and search for ~/Library/Application Support/
  7. Delete the com.invisionlabs.CraftManager folder, the com.invisionlabs.CraftManager.json file, the com.invisionlabs.CraftInstaller folder, and the CraftManager folder.
  8. Open the com.bohemiancoding.sketch3 folder.
  9. Delete the Panels folder (if applicable). Please note that these steps will remove any custom Type or Photos items you’ve created in Craft Data. If you'd like to preserve those, please go to ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings and back up the file "com.invisionlabs.data."
  10. Open the Plugins folder.
  11. Delete the Panels.sketchplugin file (if applicable).
  12. Navigate to the Downloads folder.
  13. Search for craftinstaller and delete any files that deal with the Craft Installation process.
  14. In Applications or the folder in which you installed Craft Manager, delete CraftManager.app.
  15. Empty the Trash.
  16. Go to https://craft-assets.invisionapp.com/CraftManager/production/CraftManager.zip and unzip the CraftManager
  17. Drag and drop the Craft Manager app into your computer's "Applications" folder or the folder of your choice before launching it.
  18. Open Craft Manager and then install Craft for Sketch.
  19. If you had backed up the "com.invisionlabs.data" file before performing these steps: launch Sketch now in order to rebuild the ` ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings ` directory. Then, place the backed up "com.invisionlabs.data" file in the ".settings" folder and restart Sketch to restore your custom Type & Photos items.

Hope this helps! Please let me know if you are still having issues after performing the steps above.

Thanks,

Shaina

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk, InVision Employee , ambassador Edited

Hey James,

Since you're on the most recent versions of everything, I'm not quite sure what to make of your problem! I'd love for our Support team to get you taken care of, so I'm opening a ticket on your behalf now. You should hear back soon! I'm so sorry for the frustration, and thanks for hanging in there in the meantime.

Beth

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Irit
InVision ambassador Irit , ambassador

Same Happened to me.

Also Urgent.

It gives a message that craft is incompatible with sketch 50 - This is bad news.

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Fabrice
InVision ambassador Fabrice , ambassador Edited

Hi,

Had the same issue here.

I followed the steps given by Shaina and it fixed the problem.

Thanks

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Fabrice,

Thanks so much for checking in to confirm that the steps above worked for you! 

Have a wonderful day,

Shaina

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