Sorry, the InVision Help Center does not support Internet Explorer. Please download Microsoft Edge or another modern browser.

InVision ambassador ambassador
Tal Tal

Having trouble syncing with photoshop



The sync preloader has been spinning for a while now and nothing is syncing. This happened right after I updated my Photoshop



sort by

InVision ambassador Tal , ambassador
Comment actions Permalink

Also, this message appeared but I checked the preferences and the plugin was enabled. 


Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
Comment actions Permalink

Hi Tal,

Thanks for reaching out to here in the InVision Community. I apologize for any inconvenience that this has caused for you.

I'd like to have you do a complete uninstall of Craft via install/uninstall apps. Please go to to download the latest installer.

If that fails to help, please let me know.




join the conversation

to comment, sign up or sign in.