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InVision ambassador ambassador
GG GG Edited

Unable to drag and drop screens

I'm unable to drag and drop graphics into Invision like I used to. There's just a green bar appearing on the screen when I'm attempting to drop the file next to another file but when I drop the file nothing happens. I've tried to drop it in another place in the series of graphics with no luck. When I look in my Activity section I find the graphic I'm attempting to add quoted 29 times, and some of them are displayed as a graphic but others are just empty grey containers. Yet, there's nothing in the actual page where I'm trying to add the file. Whats going on?! If the system is detecting my file in the Activity section but doesn't want to actually add my files in the files directory of the page then something is going very wrong again. Bug?

I tried to add the file via the + sign top RIGHT (not top left like the support site says) and the file landed at the bottom of the page, cause I have no option to connect that file to one of the many page sections I have. I then had to proportionally drag that file section by section, making stops on the way, and then finally reach the topmost section where that file belongs. Phew!

My files are all in png format and I've tried to drag and drop several different. I have a pro account so there's no limits in the amount of graphics I can have displayed? The total amount of files in that project is 108 and the total size is 16.8mb. I'm the account owner.

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Lala Galindo
InVision ambassador Lala Galindo , ambassador
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Hi GG!

I'm suspecting this is a browser issue. What browser are you using? Have you tried clearing your cache or using another browser?

Look forward to hearing back and helping out!

Thanks,

Lala
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Preston McCauley
InVision ambassador Preston McCauley , ambassador
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I agree. Let's start by getting some information on the browser you are using (name, and version) and are you on a PC or Mac?  Have you recently updated your browser?

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GG
InVision ambassador GG , ambassador Edited
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Everything is up to date.
W10
Firefox 59.0.3 (64-bit)
Chrome Version 66.0.3359.139 (Official Build) (64-bit)

Drag and drop has been working fine before but InVision has always been somewhat unstable, but that's how its always been. All of my colleagues experience the same stuff. Crashes and features that doesn't work on Monday but on Wednesday etc. I haven't been able to drag and drop screens on any of my computers lately. Not on this LAN or totally external LANs and WANs. Laptops, stationary machines, Firefox, Chrome, Edge.

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Preston McCauley
InVision ambassador Preston McCauley , ambassador
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I wonder if your company has pushed out a policy limiting the ability somewhere for the application to not allow drag and drop or some other security preference. I'm assuming this is a corporate network. The fact that you are having this issue on multiple browsers tells me its something internal like a firewall setting that might be preventing you from doing this. 

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Lala Galindo
InVision ambassador Lala Galindo , ambassador
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Hi GG,

I want you to know that we hear you 100% and we understand your frustration. I want to make sure I first understand fully the issues you are facing, the drag and drop is not working in W10, Firefox or Chrome? Have you tried clearing your cache?

Thanks,

Lala

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GG
InVision ambassador GG , ambassador Edited
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As mentioned I was able to drag and drop before. It has nothing to do with my network as I'm having the same issues at home, totally different LANs. Yes, I have cleared cache. Also as mentioned history is showing multiple screens that are not actually on the page, some of the history containers are grayed. It's a rather odd situation that leads med to think its a bug, cause IN is a quite buggy application after all. It's always something going on.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi GG,

I am sorry to hear that you are still running into this issue after checking some of the things suggested by our Ambassadors. Since you are still having issues after clearing your cache, I would like our Support team to dive deeper into your affected files.

I will open a ticket on your behalf with our Support team so that they can further investigate this issue. Please look for a message from them soon which will provide follow up questions.

Thanks, 

Shaina

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Jono
InVision ambassador Jono , ambassador
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@GG I was experiencing this problem too, BUT the real problem was me.

I was trying to upload a PNG and/or drag and drop a PNG that has a name identical to a current screen. It looked like the new PNG wasn't being added, but it was, it was automatically overwriting the other "same-named" PNG further up the stack of screens.

Double check that your sketch artboards are named uniquely.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks so much for that helpful information, Jono!

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GG
InVision ambassador GG , ambassador
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That's not applicable to my situation.

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GG
InVision ambassador GG , ambassador Edited
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This thing is still not working. I've tried all my browsers and I'm not able to drag and drop screens, the green marker shows up when dropped but the screen is not placed. It's the same error thats been hunting this section forever. Sometimes it works but most of the times it doesn't. There's no other way of uploading screens either. I have to constantly try and re-try drag and drop. I've tried it while in Edge, Chrome, Firefox, Vivaldi. Also I've tried dragging the files from the native Windows 10 file explorer, Bridge and numerous other file browsers. There's nothing wrong with my graphic files. They are either png or jpg and I'm able to open them in any other software, so the files are not corrupted or damaged in anyway. This is a huge thing cause it prevents the whole team of uploading screens to the projects. All experience the same thing. I consider myself lucky the very few times I succeed in placing a screen in a project. Very annoying indeed! 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi GG,

I apologize for the inconvenience that this issue is causing for you. After looking into your ticket, I noticed that your Support agent requested a HAR file from you for further investigation. Since we don’t have any active reports of this occurring across the board, we will need this information to determine what may be causing this issue for you.

That being said, I would like to open a new ticket on your behalf with our Support team so that they can gather the needed information to further investigate the issues you're facing. Please look for a message from our Support team soon.

In the meantime, can you please test this on another machine and network to see if the problem persists?

Thanks,

Shaina

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