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Gardiner Rhoderick
Gardiner Rhoderick

STUDIO: Unable to create prototype in Invision, stuck "uploading assets".

Hi, 

I'm just starting out with Invision and Studio's early access.

I attempted to publish a very basic demo with a few artboards, objects and components, but the app is stalling at the "uploading assets" step of the publish process. I've since tried with a blank Studio project and am getting the same result. Screenshot attached. Any ideas on what could be causing this?

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador Edited

Hi Prachi,

So sorry to hear that you're also running into this issue. It appears as if our Support team will need to do some troubleshooting directly with the files you are encountering this issue with.

I will open a ticket on your behalf with the Support team so that they can dive deeper. Please look for a message from them soon. Thank you very much for providing all of your details for them to review.

I apologize for the inconvenience that this is causing for you.

Thanks for you patience,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Gardiner,

Sorry to hear that you're running into some issues with publishing when using Studio. In order to further troubleshoot, can you please provide the following information?:

     1. What version of Studio are you using?
     2. Can you please provide a screenshot of your "About this Mac" overview?
     3. Are you receiving any error messages?
     4. Can you please provide the steps you took before running into this issue?

Look forward to hearing from you,

Shaina

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Gardiner Rhoderick
InVision ambassador Gardiner Rhoderick , ambassador

Hi Shaina,

I'm using Studio Version 0.10.81 and attached is a screengrab of my Mac setup.

I do not receive an error when working with Studio, and I'm able to minimize the publish panel and continue working, but if I return to the publish menu, the panel is still "frozen" in the uploading assets state.

Steps I took were straight forward:

 - Create a new document with a default artboard.

- Added one element (a rectangle object)

- Attempted to publish.

Please let me know what I can do to resolve, thanks!

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Gardiner, 

Thanks for providing that information! I would like our Support team to take a closer look at this, and do some testing on their end with your file.

I will open a ticket on your behalf with our Support team so that you can provide that information privately to troubleshoot further. Please look for a message from them soon.

I apologize for any inconvenience this has caused for you.

Have a wonderful day,

Shaina

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Gabronx
InVision ambassador Gabronx , ambassador

Hi Shaina,

I have the exact same problem, with same caracteristics for my mac (check on the screenshot).

It's really urgent for me to do that prototype, it's for my final exam net week. Please help me !



Thank you,

Gabrielle

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Gabrielle,

So sorry to hear that you're also running into this issue. I appreciate you providing a screenshot of your "About this Mac" overview as a first step.

In order to further troubleshoot, can you please provide the following information?:

     1. What version of Studio are you using?
     2. Are you receiving any error messages?
     3. Can you please provide the steps you took before running into this issue?

Look forward to hearing from you,

Shaina

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Gabronx
InVision ambassador Gabronx , ambassador

Hi back Shaina,

Already had you by e-mail but ok, let's do it again..

1. 

2. As I already told you, i receive "Publishing error : "Your presentation could not be published".

3. I didn't make any special step, except doing my prototype, and then try to publish it, without any success.

 

Thanks

Gabrielle

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Gabrielle,

I apologize for the oversight, and now see that you have an open ticket with our Support team. They will be able to best assist you in troubleshooting this issue moving forward.

I have made your Support agent aware of your comments here in Community for them to refer to. Thanks for hanging in there!

Best,

Shaina

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Will Berger
InVision ambassador Will Berger , ambassador

Was this ever resolved? I'm having the same issue. The project also disappeared from my projects.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Will,

It appears as if each person on this thread is still working with our Support team in finding a solution. I apologize that you are also running into this issue. Can you please provide the following information?:

     1. What version of Studio are you using?
     2. Can you please provide a screenshot of your "About this Mac" overview?
     3. Are you receiving any error messages?
     4. Can you please provide the steps you took before running into this issue?

Look forward to hearing from you,

Shaina

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Prachi Lokam
InVision ambassador Prachi Lokam , ambassador

Hey Shaina,

I came across the same issue. Could you please take up this issue on a fast track?

Following are the details you may need to know.

1) Studio Version: 0.91.20

2)  Screenshot of About This Mac.

 

3) Error Received:

4) I created a prototype and published it but it got stuck at "Uploading assets" step & received above error.

 

Thanks,

Prachi

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Will Berger
InVision ambassador Will Berger , ambassador

I solved it - sort of. I tried the exact same file on a different mac and it worked. Must be an issue with the dialogue between the OS and Invision.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Glad to hear that you were able to solve this issue on your end, Will! Sometimes we do see different issues occur between our products and different OS versions.

Can you please provide a screenshot of the "About this Mac" overview on the computer you were encountering these issues with?

Thanks,

Shaina

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Peter
InVision ambassador Peter , ambassador

had the same issue, used a different mac, it worked, then later the second mac would get stuck as well.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Peter,

Sorry to hear that you're running into this issue as well! Can you please send screenshots of each of the "About this Mac" overviews on the computers you are encountering these issues with?

Look forward to hearing from you,

Shaina

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Ali Stevenson
InVision ambassador Ali Stevenson , ambassador

Hello,

I am having this same issue, was this every resolved?

 

Thanks

Ali

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Ali,

Sorry to hear that you're also encountering this issue! As mentioned in my responses above, can you please provide the following information?:

     1. What version of Studio are you using?
     2. Can you please provide a screenshot of your "About this Mac" overview?
     3. Are you receiving any error messages?
     4. Can you please provide the steps you took before running into this issue?

Look forward to hearing from you,

Shaina

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Ali Stevenson
InVision ambassador Ali Stevenson , ambassador

Studio Version 0.95.5
Screenshot (attached)
No error messages received
Opened file, selected publish to personal, stalled at "uploading assets" 

Thank you.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Ali,

Thanks for those details! I will pass this along to our Support team in order to troubleshoot further. Please look for a message from them soon.

Best,

Shaina

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Nafiseh akhlaghpoor
InVision ambassador Nafiseh akhlaghpoor , ambassador

Hi, 

I have this issue too,

studio: Version 0.95.6

error recieved :

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Nafiseh,

Sorry to hear that you're encountering this error in Studio! Thank you very much for providing all of that information.

I will open a ticket on your behalf with Support so they can do some further troubleshooting. Please look for a message from them soon.

Have a great day,

Shaina

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brahimc chougrani
InVision ambassador brahimc chougrani , ambassador Edited



hi i have the same problem

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brahimc chougrani
InVision ambassador brahimc chougrani , ambassador

after multiple tries my project has been uploaded

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Brahimc,

Sorry to hear that you were having trouble with reaching the "Publishing Error" in Studio. Can you please let me know what version of Studio you are currently using?

Are you still facing issues with this process?

Look forward to hearing from you,

Shaina

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Claudia
InVision ambassador Claudia , ambassador Edited

Hello,

I've the same problem. I'm trying to publish a work and all the times it gets stuck into the "upload assets" process. I tried to create a new file but it happened the same.

I don't receive any error message.

I'm using InVison Studio 1.10.0 and this is my MAC  overview: 

Thank you,

Claudia

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Claudia,

Thanks for providing those details. I'm sorry to hear that you're running into this issue on the latest version of Studio.

It looks like our Support team will need to take a closer look at this. I will open a ticket on your behalf so that they can troubleshoot further. Please look for an email requesting more information soon.

Look forward to getting you some help soon!

Thanks,

Shaina

 

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Christopher Penkin
InVision ambassador Christopher Penkin , ambassador

I don't know if this is related but my design just sits on "Generating screen thumbnails" and nothing is created in InvisionApp.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Christopher,

Sorry to hear that you're running into this issue where your Studio project gets stuck on "Generating screen thumbnails". It appears as if this may be related to a known issue that our team is currently investigating. That being said, I would like for our Support team to take a closer look at this for you.

I will open a ticket on your behalf so that our Support team can troubleshoot some more. Keep an eye out for an email from one of our Support agents soon requesting additional information.

Thanks for your patience. Please let me know if there's anything I can help out with.

Best,

Shaina

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Alberto
InVision ambassador Alberto , ambassador Edited

I have the exact same problem, when publishing, it gets stuck in "uploading assets" step. Also my project from the cloud is deleted for no reason 

P.D: Im using Studio 1.22.1 on Windows 10

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Nick Forneris
InVision ambassador Nick Forneris , ambassador

 Same issue here. Using Mac OS 10.14.6

Won't upload the project, stalls at Uploading Assets. No project is created.

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