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Blank Screen

I couldn't even get started using the app. I first tried to import some old Sketch files. Couldn't see anything but all the artboards and assets where there. The tried a new doc and added some elements and nothing. I can select them, move them, resize them, etc ... just can't see them.

I saw another post about GPU issues on older Macs. I am on a 2010 MacBook Pro. It runs fine on all other creative and prototyping software. Specs are as follows: OS v 10.13.3, MacBook Pro (17", Mid 2010), 2.66 GHz Intel Core i7, 8BG RAM, Graphics NVIDIA, GeForce GT 330M.

Disappointed. I was looking forward to diving into this app. 

 

2

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  • Official comment
    Avatar
    Shaina Torgerson

    Hi Ignas,

    I apologize for any inconvenience this may be causing you. In order to do some further troubleshooting, I would like for our Support team to work with you.

    I will open a ticket on your behalf with our Support team. Please look for a message from them soon.

    Have a wonderful day,

    Shaina

    If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

  • Avatar
    Shaina Torgerson

    Hi Chris,

    So sorry to hear that you're running into these issue while trying out Studio! Our Support team is aware of some similar issues when using slightly older Macs, as you mentioned. That being said, I would like for our Support team to dive a bit deeper into the issues you are encountering.

    I will open a ticket on your behalf with our Support team. Please look for a message from them soon.

    Have a wonderful day, and thanks for hanging in there,

    Shaina

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  • Avatar
    Ignas

    Hi, i have the same problem

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  • Avatar
    Cuanq Gigabyte

    I have the same issue and also have contact the support but they ask me to find the answer here while there is no answer about this in the https://support.invisionapp.com/.

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  • Avatar
    Shaina Torgerson

    Hi there,

    Sorry to hear that you're also running into this issue. Thank you very much for opening a ticket with our Support team. I will be adding a note to your ticket to notify them that you have also posted here is Community.

    It appears as if our Support team is still waiting on some information from you. Can you please provide the following?:

         1. A screenshot of the About This Mac overview. (click the Apple icon > About This Mac)
         2. What version of Studio are you using?

    Look forward to hearing from you,

    Shaina

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  • Avatar
    Cuanq Gigabyte

    Hi, Shaina...

    Thank you for your kind reply... Here's an overview about my Mac:

    And below is Studio I'm using:

     

    I hope your Support Team could fix this problem.

    Thank you...

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  • Avatar
    Shaina Torgerson

    Hi there,

    Thank you very much for providing that information! Since you are on the latest version of Studio, I would like for our Support team to dive a bit deeper.

    I will open a ticket on your behalf so that they can do some further troubleshooting. Please look for a message from them soon, and thank you for your patience.

    Have a great day,

    Shaina

    -1
  • Avatar
    Cuanq Gigabyte

    Thank you, Shaina for your kind reply...

    I'll be waiting for the support...

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  • Avatar
    Effendy Abdullah

    Has this issue been solved, i'm also running into the same problem...


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  • Avatar
    Seb Hofer

    I have the same problem with an older MacBook Pro. In InvisonApp all the elements are obviously there but some how invisible.

    Which is actually quite annoying. I can click on them but I can't see them. Only in 'Preview Mode' they can be seen. I've attached screenshots and specs. Please help asap. Thank you very much.



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  • Avatar
    Shaina Torgerson

    Hi Effendy and Seb,

    I would like for our Support team to take a closer look at this issue for each of you. They will be able to do further troubleshooting to see exactly what might be causing these problems.

    I will be opening tickets on each of your behalf with our Support team with all of the details you have provided. Please look for a message from them soon.

    Thanks,

    Shaina

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