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InVision ambassador ambassador
Zoltan Totik Zoltan Totik Edited

craft sync - exportable layers not showing up as assets, stuck on "sync in progress" when viewed in inspector

I am trying to sync a sketch file using library symbols with craft sync. Layers and slices are marked as exportable in the library file. The artboard gets synced and can be viewed correctly in inspect, but when selecting the library symbol layers that are set as exportable, the previews of the assets don't show up, and instead have "sync in progress" and "preview not yet available" beside them, and there is no download link for them either.
The assets don't appear in the project's assets either.

Anybody have this? Any workaround other than NOT using sketch library?

sketch: 49.2
craft sync+prototype: 2.3.66
craft manager:1.0.58

 



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Preston McCauley
InVision ambassador Preston McCauley , ambassador Edited

Afternoon,

I tried to do all the above and I'm not seeing the messages you are seeing. I'm also able to download the individual assets and the package assets. You may have to put in a support ticket if you are still experiencing this problem. 

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Zoltan,

So sorry to hear that you're running into this. I noticed that you have already reached out to our Support team in regards to this issue. I have notified them of your post here in Community as well.

The Support team will be able to best assist you with this issue. Please be sure to look for a message from them soon. I will also keep an eye on your ticket.

Look forward to getting some answers for you!

Thanks,

Shaina

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Zoltan Totik
InVision ambassador Zoltan Totik , ambassador

Hi Preston,

I tried with a brand new sketch file and a brand new library. Were your symbols from an external library as well? Those are the ones that don't work in invision inspect.
Thanks, Zoli

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Preston McCauley
InVision ambassador Preston McCauley , ambassador

Mine were from a new library I created and synced.. It may be a feature request or ticket. 

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