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InVision ambassador ambassador
Patricia Trosciniecki Patricia Trosciniecki

Getting "You Need Permission" Screen after uploading prototype to invision

Hi!

I don't know what the problem is but I hope somebody can help me. :-)

My case:

1. Uploading my artboard successfully via Craft

2. Click on the textlink "Open in web"

3. Browser opens automatically and I get the notification --->

"You Need Permission Looks like you're not a collaborator on the project you're trying to view. Please ask the project owner for permissions to view this project"

The thing is, I am the only team member working at this project.
Also checked if I'm using different e-mail accounts for sketch, craft and invision.
It is the same adress.

Where is the problem and how can I solve it?

Thank you in advance

Patricia

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Patricia,

So sorry to hear that you're running into this issue! I notice that you have also reached out to our Support team. I have notified them of your post here in Community as well and they will be in touch soon.

In the meantime, can you please try clearing the data (cache and cookies) from the browser? For help doing that, please see Clearing your browser's cache and cookies for more detail.

Once cleared as per the above instructions, please restart the browser and head to projects.invisionapp.com, log in and check if the projects show under my projects? If you're still having trouble after that, please do let us know.

Thanks,

Shaina

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Patricia Trosciniecki
InVision ambassador Patricia Trosciniecki , ambassador Edited

Hi Shaina,


thanks for your help.

I followed your instruction but nothing has changed. 

An other interesting thing is, my invision dashboard is showing me in total 2 projects insight my invision-account.

But I see only one project (with 3 screens). This project was uploaded in the browser window.

Perhaps this extra information is helping in my case.

Many greetings

Patricia

 

 

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Patricia,

Thank you for attempting those instructions. Sorry to hear that this did not resolve your issue.

I have added this information to the ticket you opened with our Support team so that they are well-informed once they get to your ticket. It will be best to move forward with the Support team as they will need to gather more in depth information regarding your account to see what might be going on.

Thanks for your patience,

Shaina

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