×

Craft Sync not working

Using sketch 49.1 with Craft 1.7.125 and when I click on the Craft Panel's sync button it shows the message:
"The operation could not be completed. No other information is available about the problem."

Already uninstalled and reinstalled the plugin, still the same problem.

Thanks.

-1

Comments

Please sign in to leave a comment.

  • Avatar
    Shaina Torgerson

    Hi Lucas,

    I'm sorry to hear that you're running into this issue, and apologize for any inconvenience this may be causing. I would like our Support team to take a closer look at the issues you are facing.

    I will open a ticket on your behalf with our Support team so they can dive deeper. Please look for a message from them soon.

    Thanks,

    Shaina

    0
  • Avatar
    Oldem

    Hi,
    I have the same problem and the same message with Sketch 49.3.

    Help!
    Thanks,

    0
  • Avatar
    Shaina Torgerson

    Hi Oldem,

    I'm so sorry to hear that you're also having trouble syncing to Craft and seeing this error message. To help us investigate what may be going on, could you please provide us with the following details?

         - What operating system are you using? Please include the version (e.g. macOS 10.12.1 or Windows 10).
         - What version of Craft Manager are you running?

    Once we have those details, we’ll do our best to help get this sorted.

    Best,

    Shaina

    0
  • Avatar
    Oldem

    Hello Shaina,
    My OS version is Sierra 10.12.2 and the version of Craft is 1.7.127.

    Thanks,
    Olivier.

    0
  • Avatar
    Shaina Torgerson

    Hi Oldem,

    Thank you very much for providing those details. However, I will also need the version of Craft Manager that you're currently using. For help finding which Craft plugin versions you're currently using or to check for updates, please read this guide.

    Look forward to helping you find some answers.

    Thanks,

    Shaina

    0
  • Avatar
    Oldem

    Hi Shaina,

    The update of the Craft Manager version has solved the problem.
    Thanks!

     

    0
  • Avatar
    Shaina Torgerson

    Hi Oldem,

    So glad that solved your problem!

    Have a wonderful day,

    Shaina

    0
  • Avatar
    Mark Hoehner

    I am running Sketch 49.3. I downloaded CraftManager 1.0.60 and it won't open. I'm not getting an error, it just doesn't do anything when I double-click on the application. I've tried going into Manage Plugins in Sketch, but it tells me there are no plugins installed. I have viewed the Craft videos, and they all show a Sync icon in Sketch, which I don't have. I have reinstalled CraftManager numerous times, with the same result each time. Please help!

    0
  • Avatar
    Shaina Torgerson

    Hi Mark,

    So sorry to hear that you're running into this issue! Can you please try the following steps to perform a comprehensive uninstall and reinstall of Craft Manager? 

    Please skip any steps that are not applicable (e.g. if a file/folder mentioned is not present) and let me know if you get stuck anywhere along the way:

    1. Close Craft Manager (by clicking into the "C" > clicking the gear icon > choosing Close).
    2. Go into Sketch, and navigate to Plugins ➝ Manage Plugins.
    3. In the pop-up modal, select Craft by InVision Labs, and click the gear icon in the lower left and select the uninstall option. This will move some items to the trash.
    4. Quit Sketch entirely.
    5. Open the Activity Monitor (via Applications > Utilities > Activity Monitor), and then force quit the Craft Manager and Panels (if applicable) processes.
    6. Open Spotlight and search for ~/Library/Application Support/
    7. Delete the com.invisionlabs.CraftManager folder, the com.invisionlabs.CraftManager.json file, the com.invisionlabs.CraftInstaller folder, and the CraftManager folder.
    8. Open the com.bohemiancoding.sketch3 folder.
    9. Delete the Panels folder (if applicable). Please note that these steps will remove any custom Type or Photos items you’ve created in Craft Data. If you'd like to preserve those, please go to ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings and back up the file "com.invisionlabs.data."
    10. Open the Plugins folder.
    11. Delete the Panels.sketchplugin file (if applicable).
    12. Navigate to the Downloads folder.
    13. Search for craftinstaller and delete any files that deal with the Craft Installation process.
    14. In Applications or the folder in which you installed Craft Manager, delete CraftManager.app.
    15. Empty the Trash.
    16. Go to https://craft-assets.invisionapp.com/CraftManager/production/CraftManager.zip and unzip the CraftManager
    17. Drag and drop the Craft Manager app into your computer's "Applications" folder or the folder of your choice before launching it.
    18. Open Craft Manager and then install Craft for Sketch.
    19. If you had backed up the "com.invisionlabs.data" file before performing these steps: launch Sketch now in order to rebuild the ` ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings ` directory. Then, place the backed up "com.invisionlabs.data" file in the ".settings" folder and restart Sketch to restore your custom Type & Photos items.

    If that doesn't help, please confirm your versions of OSX, Sketch and Craft Sync using this resource.

    Thanks,

    Shaina

     

    0