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InVision ambassador ambassador
Shiyu Zhuang

Craft using too much memory

Hey,

I am using Sketch and Craft all together. When I open neither of them, my laptop memory usage is around 27%, but with Sketch and Craft open, it can be as high as 80%.

I have attached three screenshots that I took while running them. May I know why it occupies so much memory? Thanks!

 

Best,

Shiyu


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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Shiyu,

Can you please confirm what versions of Craft Manager and Craft Sync you are using? You can find these numbers by using the instructions here.

We heard from several users about a similar issue when using Craft Manager 1.0.52. However, our Engineers have recently released improvements in Craft Manager 1.0.54, which we believe will prevent this problem from occurring in the future. Please refer to this help article for more information on properly downloading the newest version of Craft Manger. 

If you are still having issues after updating, please let us know.

Thanks,

Shaina

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Shiyu Zhuang
InVision ambassador Shiyu Zhuang , ambassador
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Hey Shaina,

I am using Craft Manager 1.0.54, it seems fine till now. Thanks for your quick reply.

Another issue is, I kept being signed out almost every 5 min for Sync and DSM. Not sure if that is a bug?

Thanks.

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Adam
InVision ambassador Adam , ambassador
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I am using 1.0.54 and is says that Craft is using 5.5 gb ram..from 8. DaaaamN!

 

I already contacted the support team but no answers yet..

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Shiyu Zhuang
InVision ambassador Shiyu Zhuang , ambassador
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That is frustrating...Still using significant memory....

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Shiyu,

So sorry that you're still running into this problem. I will open a ticket on your behalf with our Support team so that they can take a closer look on what might be going on.

Please look for a message from them soon.

Thanks,

Shaina

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Adam,

Thank you very much for opening a ticket with our Support team! I appreciate you doing that. They will surely be able to find a solution for you.

Once a solution has been reached, I will post here in this Community thread.

Best,

Shaina

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Shiyu Zhuang
InVision ambassador Shiyu Zhuang , ambassador
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Thanks Shaina :)

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Courtney
InVision ambassador Courtney , ambassador
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Hi Shaina,

So is it safe to assume a solution hasnt been reached? I see no response and the Craft pluggin is currently using 12gb of my RAM and causes my machine to crash if left to run.

 

 

thanks,

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Courtney,

After looking into our logs, it does appear as if the issue reported by Shiyu and Adam above was resolved shortly after it was reported! We found that this problem was fixed as a result of another update to our system, and this should not be an issue moving forward. Our apologies for the trouble that you have seen with this, and for not communicating earlier to you that a fix had been released. 

Please double check that you are running the most current version of Craft Manager 1.0.91. To check the current production version numbers and for help updating or finding the Craft tool versions you have installed, please read this guide. Once you're on the latest version, please give this another try and let us know if you're still having trouble. 

Look forward to hearing from you,

Shaina

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