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InVision ambassador ambassador
Algirdas Algirdas

Craft Sync crashes Sketch

When I want to sync screens using Craft to Invision, Sketch just freezes and app manager shows its not responding so I have to kill it everytime. It started two days ago and had to sync everything manually. Craft version: 1.0.39. Sketch version: 49

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Algirdas,

It appears as if you don't have the most recent version of Craft Manager 1.0.51. Please use the following steps to update:

      1. Uninstall all the Craft plugins from Sketch 
      2. Uninstall Craft Manager
      3. Restart computer
      4. Download the new version of Craft Manager and you're back in business!

If you are still having issues after performing the process above, please let me know.

Thanks,

Shaina

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Jackie Lackenbacher
InVision ambassador Jackie Lackenbacher , ambassador

This works... 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Jackie,

Thanks for trying out the above and confirming that it has worked for you!

If there's anything else we can help you with, please let us know.

Thanks and have a great day,

Shaina

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Sharlene Mousfar
InVision ambassador Sharlene Mousfar , ambassador

Hi - I just upgraded to Craft Manager 1.0.53 and it keeps crashing Sketch (v49). When I uninstall Craft Manager, Sketch works fine. I'm on High Sierra 10.13.3. Any help would be greatly appreciated!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Sharlene,

Can you please try the following to perform a comprehensive, deep uninstall/reinstall of Craft using the steps below? Please skip any steps that are not applicable (e.g. if a file/folder mentioned is not present): 

  1. Close Craft Manager (by clicking into the "C" > clicking the gear icon > choosing Close).
  2. Go into Sketch, and navigate to Plugins ➝ Manage Plugins.
  3. In the pop-up modal, select Craft by InVision Labs, and click the gear icon in the lower left and select the uninstall option. This will move some items to the trash.
  4. Quit Sketch entirely.
  5. Open the Activity Monitor (via Applications > Utilities > Activity Monitor), and then force quit the Craft Manager and Panels (if applicable) processes.
  6. Open Spotlight and search for ~/Library/Application Support/
  7. Delete the com.invisionlabs.CraftManager folder, the com.invisionlabs.CraftManager.json file, the com.invisionlabs.CraftInstallerfolder, and the CraftManager folder.
  8. Open the com.bohemiancoding.sketch3 folder.
  9. Delete the Panels folder (if applicable). Please note that these steps will remove any custom Type or Photos items you’ve created in Craft Data. If you'd like to preserve those, please go to ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings and back up the file "com.invisionlabs.data."
  10. Open the Plugins folder.
  11. Delete the Panels.sketchplugin file (if applicable).
  12. Navigate to the Downloads folder.
  13. Search for craftinstaller and delete any files that deal with the Craft Installation process.
  14. In Applications or the folder in which you installed Craft Manager, delete CraftManager.app.
  15. Empty the Trash.
  16. Go to https://craft-assets.invisionapp.com/CraftManager/production/CraftManager.zip and unzip the CraftManager
  17. Drag and drop the Craft Manager app into your computer's "Applications" folder or the folder of your choice before launching it.
  18. Open Craft Manager and then install Craft for Sketch.
  19. If you had backed up the "com.invisionlabs.data" file before performing these steps: launch Sketch now in order to rebuild the ` ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings ` directory. Then, place the backed up "com.invisionlabs.data" file in the ".settings" folder and restart Sketch to restore your custom Type & Photos items.

If you are still having issues after performing this comprehensive uninstall and reinstall, please let me know and I would be happy to open a ticket for you.

Thanks,

Shaina

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Sharlene Mousfar
InVision ambassador Sharlene Mousfar , ambassador

Thank you Shaina! That seemed to do the trick :) 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Awesome, Sharlene! Glad that worked.

Please let me know if there's anything else I can help you with.

Have a great day,

Shaina

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