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Valentina
Valentina Updated

Craft sync not updating hotspot

Hello,

does anyone having issue since last update to sync the hotspots on a project?

I can sync new hotspot and design changes, but hotspots made previously with an older version on craft disappeared from the prototype.

I already tried to uninstall craft, sketch deleting the related Application support folder too, but nothing. Anyone else had the same issue and maybe solve it?

 

Thank you,

Valentina

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Justin Kamal
InVision ambassador Justin Kamal , ambassador

Thanks in advance for helping me out Shaina!

I will keep an eye out for the ticket from support, and reach back out if/when the issue is resolved!

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Steve Wolf
InVision ambassador Steve Wolf , ambassador Edited

I was able to get my links working again but re-uploading all of my art boards alone didn't work.  I did this:

- Exit Sketch

- Sign Out of Craft

- Re-start Sketch

- Sign In to Craft

- Go to Craft > Preferences > Sync tab > uncheck "Prevent upload of unmodified artboards"

- Re-upload all my art boards

That did the trick.  Sorry I don't know which of the above made it work but just re-uploading wasn't doing the trick so I tried this.

Sketch: ver 58

Craft: ver 1.0.88

 

HTH,

Steve

 

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Michéle (Mikele) De Sousa
InVision ambassador Michéle (Mikele) De Sousa , ambassador

Hi Steve

Thanks for your input into this thread.

We really appreciate it!

Let us know if you ever need assistance in the future.

Stay awesome! 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Alex,

So sorry to hear that you're also encountering this issue. Thanks for taking the time to test out Steve's suggestion above. To get a better idea of what might be causing this, can you please provide some additional information to help us pinpoint the issue?:

  1. A screenshot of your "About this Mac" overview
  2. A screencast or screenshot(s) displaying the issue
  3. The version number of Craft Manager that you're running
  4. The version number of Sketch that you're using

Look forward to hearing from you,

Shaina

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Arash
InVision ambassador Arash , ambassador

I'm having the same issue. 

Craft version 1.0.90 (166)

Sketch v51

I read previous messages and seems like it's been always an issue! 

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Camille M
InVision ambassador Camille M , ambassador

Hi Arash,

So sorry to hear that you’re running into this issue also! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks,

Camille

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

UPDATE

We're happy to announce that our Engineers were able to get an issue wherein hotspots would fail to sync if you had the Anima Toolkit plugin enabled. This is fixed in the latest Craft Manager update and you should not expect to encounter it any longer. When you have a moment, please make sure you're updated to Craft Manager 1.0.92 and give it another test. You should find that hotspots will still sync even if the Anima plugin is enabled in Sketch.

Thank you for your patience while our team worked on sorting this out. We want to make sure everything is fully working as intended now, so please don't hesitate to reach out if you have any questions or lingering issues with this. We're here to help!

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Mirek Mazel
InVision ambassador Mirek Mazel , ambassador

Have the same issue, on macOS Big Sur, Sketch 74, Craft 1.0.113. :/

Syncing all artboards, including the unmodified ones, does not help.

I do have the Anima plug-in installed, but not activated.

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Mirek,

We're sorry to hear that you're running into an issue here, but thanks for reaching out to our Community.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

We'll look forward to assisting you via the ticket. 

Best,
Raynor

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