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InVision ambassador ambassador
GG GG

How to delete a comment

How do I delete a comment made to a prototype? It's the numbered circles that you can move around the screen, open, edit, mark a resolved etc. How do I delete the whole thing?!

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Rob Whiting
InVision ambassador Rob Whiting , ambassador

Hi GG ツ

Instructions on how to delete comments in InVision can be found in this help article.

Hope this helps ツ

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GG
InVision ambassador GG , ambassador Edited

Thanks but that introduces another dilemma, cause if you delete one single comment inside a comment container every comment in that comment section is deleted. That's fine if you wanna delete the whole story, but not if you just want to delete a single comment inside a comment section. The latter is also a relevant setting. Shouldn't it be possible to delete the whole numbered circle icon by choosing it and pressing delete and allow single comments to be deleted if you open the comment container and delete the singles? At least to me that appears much more logic. Right now it's all or nothing.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi GG,

Are you the prototype owner, or the one that left the comment in which you are trying to delete? The Support Article provided by Rob above details instructions for how to delete comments individually. As you can see in the screenshot below, as I hover over the comment I wish to delete, it shows the trash can and pen icons. To delete the comment, simply click the trash can icon:

If you are seeing something different, or experiencing a different behavior, please let us know and provide a screenshot, if applicable.

Thanks,

Shaina

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GG
InVision ambassador GG , ambassador

I'm the account owner and prototype owner. When I delete a single comment from inside a comment section like you are describing ALL comments inside that container is deleted. So there's two things happening here, I'm not able to delete single comments and I'm not able to delete the comment container, the circle remains on my screen. I was hoping I could select the whole circle and delete it and select single comments to delete the singles.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi GG,

I have confirmed that delete the first/parent content in a comment thread will, in fact, delete the entire conversation. When you click the trash can icon next to the first comment in a thread, you are shown the following prompt which reads "Delete this entire conversation?":

However, this only applies to the very first comment in a thread. All other comments are able to be deleted individually by using the steps provided in our help article provided above.

I would be happy to open a ticket on your behalf with our Support team in order to add your vote to the feature request for deleting the first comment in a thread individually. Please look for a message from the Support team soon.

Hope this clears things up! Please let me know if there's anything else I can help you with here.

Thanks,

Shaina

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GG
InVision ambassador GG , ambassador

Thanks for following up this request. Yes, I would definitely add a vote for that to be changed. It is not very logical how this works now. There should be a separate choice to delete the entire conversation from inside the comment section and every comment should be treated individually:)  

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi GG,

We absolutely hear you on that front! We have already been tracking interest for this feature, and Support is now aware of your "vote".

Thanks for staying active in Community as you become acquainted with InVision.

Have a great day,

Shaina

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