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InVision ambassador ambassador
Jeff Jeff Edited

Latest update uses 100%+ of CPU

This is going to break peoples computers. 

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Shaina Torgerson
Shaina Torgerson, InVision Employee , ambassador Edited

Hey everybody,

Great news! Our Engineers have recently released improvements in Craft Manager 1.0.53, which we believe will prevent this problem from occurring in the future. We want to thank you each one of you for bringing this our attention, and for your patience. We apologize for the trouble with Craft manager causing CPU% to spike.

Please update Craft Manager, and let us know if you're still having trouble. Otherwise, thanks again for bearing with us while we worked to fix this issue.

Have a great day,

Shaina


Preston McCauley
InVision ambassador Preston McCauley , ambassador Edited

Hi Jeff,

I just checked the latest versions of and performed a few design operations. My craft is running at .1% of CPU. Im running a late 2017 macbook pro. I would suggest trying a reboot and see if that help. I would also check if you are running the latest version of craft manager.

Thanks

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador Edited

Hi Jeff,

So sorry that you are running into this issue, and we definitely want to make sure that this doesn't take up so much CPU.

Preston is absolutely right. Can you please confirm what version of Craft Manager you are running? The latest version of Craft Manager is 1.0.52.

Also, can you please also try closing down Craft Manager and restarting it? This has solved the issue you are facing for several other InVision users.

I will also open a ticket on your behalf with our Support team so that they can log your specific use case.

Thanks,

Shaina

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Travis Avery
InVision ambassador Travis Avery , ambassador

I am having this same issue!  I am using craft version 1.0.52 with sketch version 49 on my MacBook Pro (Retina, 15-inch, Mid 2014) running Mac OS High Sierra 10.13.3.  It is currently using up over 100% of my CPU as well and draining my battery at an alarming rate.  The only thing that fixes the issue is closing the craft manager.

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Kerem
InVision ambassador Kerem , ambassador

Same issue, also takes extremely long to sync.

MacBook Pro (Retina, 15-inch, Mid 2015) - MacOS 10.13.3 (17D102) - Sketch 49 - Craft 1.0.52

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador Edited

Hi Travis and Kerem,

I apologize that you are also facing this frustrating issue. I will open tickets on each of your behalf with our Support team so that they can dive deeper and help you troubleshoot this issue.

In the meantime, having you tried shutting down Craft Manager and restarting it? This has solved the issue for some other InVision users.

Please look for a message from our Support team soon. We appreciate you adding your details to this Community thread for other members to refer to.

Thanks,

Shaina

IMPORTANT: If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

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Aaron Terrazas
InVision ambassador Aaron Terrazas , ambassador

I'm having the same issue. My CPU fan is blowing like crazy when the app is on. I was with a client running batter, not even using Invision or Craft, but the app was on in the tool bar and in an hour my battery went from 100% to 25%.

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Nicole Mangiola
InVision ambassador Nicole Mangiola , ambassador

I had the same problem. 2017 15' macbook pro (3.1 GHz, 16GB RAM), ios 10.13.1, sketch 49, craft 1.0.52, fans were going crazy, closed every program, restarted my mac. Finally checked activity monitor and craft manager was running over 100%. 

On top of this, none of my artboards were syncing from sketch and Invision was running very slowly for both myself and the developer I'm working with. I quit Craft Manager and started it up again and everything seemed fine, but then tried to sync a single artboard and it spiked up to 230% before resting at just above 100. Quit craft and fans calmed down immediately. 

Craft and Invision are currently completely unusable for me, it is incredibly frustrating and detrimental to my work. 

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Aaron Terrazas
InVision ambassador Aaron Terrazas , ambassador

Nicole I found just shutting Craft down after a sync helps and only using it to sync. I hope they fix this soon, it really is bad.

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Armin Seltz
InVision ambassador Armin Seltz , ambassador

Yup, having the same issue. Craft currently running at >100% even though no syncing is taking place. Also opened Activity Monitor the other day and found it must have been running that high for a really long time, as the CPU Time counter was at > 1 day.

Running the latest version 1.0.52 and Sketch 49 on an iMac 27" (Mid 2013) and Mac OS 10.12.6 Sierra.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Aaron, Nicole, and Armin,

So sorry to hear that you are all also running into this frustrating issue. I can assure you that our Engineering team is working hard to get this resolved and our Support team is well aware of the issue.

For those of you who haven't yet sent in a ticket to our Support team, I will go ahead and open a ticket on each of your behalf. The Support team will be able to keep you in the loop on the progress of this issue, as well as help you troubleshoot further. Please look for a message from them soon.

Once a resolution has been reached with this issue, I will be sure to update this Community thread accordingly.

Thanks for hanging in there,

Shaina

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Emily Thompson
InVision ambassador Emily Thompson , ambassador

I'm also having the same issue. I just installed the latest version of Craft Manager because the old version crashed Sketch upon sync with the latest version of Sketch.

1

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Emily,

Thanks for notifying us that you have been experiencing this issue. I will also open a ticket on your behalf with our Support team so that they can take a closer look at this issue for you, and keep you in the loop about a resolution.

Please look for a message from them soon.

Have a great day,

Shaina

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Pablo
InVision ambassador Pablo , ambassador Edited

Same Issue here, when running Craft it often goes up to 100% or even more CPU usage even not being syncing at the moment nor doing any activity on Craft-side.

I use a MBP 15" mid 2015
2,5 GHz Intel Core i7
16 GB 1600 MHz DDR3
AMD Radeon R9 M370X 2 GB
Intel Iris Pro 1536 MB

Using OSX High Sierra (latest version).

(Stopping Craft solves the issue temporary, as others mentioned above)

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Pablo,

Thanks for providing the in depth information. I will also open a ticket on your behalf with our Support team, providing the information in your comment so that they can keep you in the loop on a fix for this issue.

Please look for a message from our Support team soon. Again please note, if anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

Have a great day,

Shaina

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Karel
InVision ambassador Karel , ambassador Edited

I'm also having the same issue. I running on macbook pro retina 2017, 2.9, 16gb ram - OSX High Sierra

215% CPU :(



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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Karel,

Thanks for providing more information on your particular issue. I will also open a ticket on your behalf with our Support team, providing the information in your comment so that they can dive deeper for you.

Please look for a message from our Support team soon. Again please note, if anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

Have a great day,

Shaina

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Mike Jones
InVision ambassador Mike Jones , ambassador

In general, the Lenovo Error Code 0xc00000e9 mainly comes up when there is a problem with the Windows registry files which are needed to start.

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Mike,

Our Engineers have released improvements in a previous version of Craft Manager 1.0.53, which we believe solved this issue. Can you please confirm what version of Craft Manager you are currently using?

Look forward to hearing from you,

Shaina

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