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Craft Sync is crashing Sketch on sync after updating to V49

Crashing sketch while syncing on that stage - 


 

Using sketch 49, and craft manager 1.0.49

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    Shaina Torgerson

    Hey all!

    I can confirm that this issue is absolutely related to the release of Sketch 49. 

    In order to get things working correctly again, please try updating as @Xavier did by using the following steps:

          1. Uninstall all the Craft plugins from Sketch 
          2. Uninstall Craft Manager
          3. Restart computer
          4. Download the new version of Craft Manager and you're back in business!

    If anybody else is still having issues after performing the update, please be sure to post here and I will notify our Support team.

    Thanks,

    Shaina

  • Avatar
    Xavier

    Same problem here...

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  • Avatar
    Tamir

    in the meanwhile I rolled back to 48.2 (re-save the file) and it works fine. plz solve it!

    im on macOS High sierra 10.13.3 

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    Xavier

    I reinstalled the Craft uploader. Works fine now with latest sketch version 49.

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    Christoph Huppert

    Have the same problem but the solution is not working for me! Did uninstall both, restarted and installed new craft but selecting and artboard and clicking on sync doesn't do anything - no "Preparing to sync.." pop up, no sound or so. Its prompts me to save the document, but then its doing nothing.. My colleague has the same issue.

    Working on Sketch 49, CraftManager 1.0.52 (78), Sync 2.3.58, InVision Enterprise account.

    ________

    the invision team advised me to disable the bartender app. and this works! Thanks :)

     
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  • Avatar
    David Reina

    Hi!

    Its impossible for me to upload an artboard with a lot of symbols. Craft crashes my sketch. I'm spending a lot of time for upload pages. I have a good internet connection, and I spend 10 minutes per page for upload .... it's impossible to work in this conditions ...

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  • Avatar
    Tracey Lebedovich

    I am having the same issue. Craft was working fine until I updated to Sketch 49. I tried to uninstall and then reinstall Craft manager but that did not do the trick for me. Same issue where I try to sync to InVision but it crashes when it says its processing symbols. Please advise.

    *FIXED -- UPDATE*

    I was told to check to make sure I was running the latest Craft Manager plug in, v 1.0.52, and I wasn't. So I updated the Craft Plug in and sync now works again!

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  • Avatar
    Shaina Torgerson

    Hi all,

    Sorry to hear that each of you are still facing issues after performing the steps above. I will open tickets on each of your behalf so that our Support team can dive deeper into the individual issues each of you are experiencing.

    Please look for message from our Support team soon. If you reach a resolution with our Support team and find a fix that worked well for you, please feel free to share on this thread for other Community members to refer to and troubleshoot.

    Thanks for your patience,

    Shaina

    If anyone else is experiencing issues after following the process detailed above, please contact our Support team directly here for the speediest resolution.

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    Christopher Hesenflow

    Same issue here. I've attempted the uninstall, restart, reinstall with no change.  Really frustrating when your on a deadline.

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    Brad Gutting

    Same issue here. Have tried uninstalling Craft and the Sketch plugins, restarting, re-installing and it's not working. What's the status of getting this fixed? Understand it might be a complex problem.

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  • Avatar
    Preston McCauley

    Good Evening All,

    I wanted to chime in on this. I also had the same problem this morning. I had to uninstall all my plugins (from the sketch system, close out craft manager, shut down sketchapp, and then update to latest craft manager). This solved my issue and I haven't crashed since then. I also removed a few other plugins I was using just to make sure it wasn't any of those. 

     

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  • Avatar
    Shaina Torgerson

    Hi Christopher and Brad,

    Thank you very much for opening tickets with our Support team so that they can help you troubleshoot these issues. We greatly appreciate you sharing your experiences with the rest of Community and I will be sure to update this thread as things progress.

    Have a wonderful day,

    Shaina

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  • Avatar
    Shaina Torgerson

    For anybody else that may still be experiencing these issues even after performing the quick update above, please try the following to perform a comprehensive, deep uninstall/reinstall of Craft using the steps below. Please skip any steps that are not applicable (e.g. if a file/folder mentioned is not present): 

    1. Close Craft Manager (by clicking into the "C" > clicking the gear icon > choosing Close).
    2. Go into Sketch, and navigate to Plugins ➝ Manage Plugins.
    3. In the pop-up modal, select Craft by InVision Labs, and click the gear icon in the lower left and select the uninstall option. This will move some items to the trash.
    4. Quit Sketch entirely.
    5. Open the Activity Monitor (via Applications > Utilities > Activity Monitor), and then force quit the Craft Manager and Panels (if applicable) processes.
    6. Open Spotlight and search for ~/Library/Application Support/
    7. Delete the com.invisionlabs.CraftManager folder, the com.invisionlabs.CraftManager.json file, the com.invisionlabs.CraftInstallerfolder, and the CraftManager folder.
    8. Open the com.bohemiancoding.sketch3 folder.
    9. Delete the Panels folder (if applicable). Please note that these steps will remove any custom Type or Photos items you’ve created in Craft Data. If you'd like to preserve those, please go to ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings and back up the file "com.invisionlabs.data."
    10. Open the Plugins folder.
    11. Delete the Panels.sketchplugin file (if applicable).
    12. Navigate to the Downloads folder.
    13. Search for craftinstaller and delete any files that deal with the Craft Installation process.
    14. In Applications or the folder in which you installed Craft Manager, delete CraftManager.app.
    15. Empty the Trash.
    16. Go to https://craft-assets.invisionapp.com/CraftManager/production/CraftManager.zip and unzip the CraftManager
    17. Drag and drop the Craft Manager app into your computer's "Applications" folder or the folder of your choice before launching it.
    18. Open Craft Manager and then install Craft for Sketch.
    19. If you had backed up the "com.invisionlabs.data" file before performing these steps: launch Sketch now in order to rebuild the ` ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings ` directory. Then, place the backed up "com.invisionlabs.data" file in the ".settings" folder and restart Sketch to restore your custom Type & Photos items.
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  • Avatar
    Muzaqqi

    dear Saina Torgerson,

    I tried your suggestion, but this did not work. which I experienced just like Christoph Huppert. sync does not display a popup like freehand tool, though I have to click many times.

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    SOLVED

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    the invision team advised me to disable the bartender app. and this works! Thanks :)

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  • Avatar
    Shaina Torgerson

    Hi Muzaqqi,

    Sorry to hear that you're still running into these issues after using the troubleshooting methods provided above. I will open a ticket on your behalf with our Support team so that they can dive deeper into this issue.

    Please look for a message from our Support team soon.

    Have a great day,

    Shaina

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  • Avatar
    Shaina Torgerson

    Hi Muzaqqi,

    Thanks so much for confirming what the fix was for you after working with our Support team. I'm glad that you were able to reach a resolution.

    Have a wonderful day,

    Shaina

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