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InVision ambassador ambassador
David Hardman
David Hardman Updated

Is there a limit to the size of a page?

I've created my UI in Sketch and I am using craft to add hotspots and upload it.

I have one page (which is particularly long) that is loading with a fault like a corrupt file logo in Invision.

I have also had a problem with some hotspots not uploading when I update the page. Deleting all pages and starting again seemed to fix that,  but it was annoying to have to do that.

Regards

David

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David Hardman
InVision ambassador David Hardman , ambassador

I should add that the offending sketch artboard is 768w x 26885h (This is not the size of the final page but needs to contain a lot of options in my wireframe)

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi David,

Thanks for reaching out and providing those details! I'm sorry for the inconvenience here. There is no official size limit, however our team is aware that some users have faced this issue. I will open a ticket on your behalf so that our Support team can dive a bit deeper on this issue with you.

We do know that people are seeing issues somewhere around 5000 px. If you are syncing your artboards using Craft Sync at the 2x, which is the Craft default, you would be breaking the 5000 px mark. I suggest trying to sync at 1x.

Please let me know if there's anything else I can help you with. Otherwise, please look for a message from our Support team soon.

Thanks,

Shaina

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toby
InVision ambassador toby , ambassador Edited

Same here, uploading a Slice showing user flows that is 19690 x 10827 - it loads but nothing will display in Invision when viewed - Inspect window is just white. Image file is well under 10mb limit.

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David Hardman
InVision ambassador David Hardman , ambassador

Syncing at 1x solved it for me.

Regards

David

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi there!

David - Thank you very much for providing that information for Toby. We greatly appreciate it, and I'm happy to hear that you were able to reach a resolution with our Support team.

Toby - Can you please try syncing at 1x to see if this resolves your issue as well? Please let me know if you continue to have issues after attempting this.

Thanks and have a great day,

Shaina

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Peter Engels (CO/)
InVision ambassador Peter Engels (CO/) , ambassador

Same her and no solution by switch to 1x! :(

Size of my artbord is 9007 x 10124.

If i scale it down, it works. But need it bigger.

 

So, is there any limit?

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Peter,

Thanks for getting in touch via our Community!

We don't have a hard limit on screen dimensions per se, however, we recommend keeping individual screens below 10MB when uploading via Craft. 

You can read more about these upload limits here: What are the upload limits for InVision?

You can also find some tips for preventing slowness and keep your prototypes running smoothly here: Why are my prototypes loading slowly?

With that said, we do sometime see issues with screens and artboards with extremely large dimensions (particularly when upload at 2x). If you'd like us to look into this further for you, would you mind providing some additional information? 

  • Are you able to share some screenshots or a screen recording showing the issues you're having with your artboard? 
  • Which versions of Craft and Sketch or Photoshop are you running? 
  • Could you please confirm your browser and OS details by going to www.whatsmybrowser.org, clicking the “Copy” button, and pasting the link it gives you into your reply?

Thanks, Peter!

Best,
Raynor

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