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InVision ambassador ambassador
Saroj Saroj Edited

Symbols overrides for text and width not syncing for some symbols

With the latest version this morning.

When syncing artboards to Invision, it is not syncing text and width overrides for some symbols.

Tried ways to revert versions but Invision doesn't keep version histories of their plugin.

 



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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi there,

Saroj - It appears as if you're currently working with our Support team. Thank you very much for reaching out to them. 

Justin -  I will happily open a ticket on your behalf so that our Support team can dive deeper into the issue you are also facing. Please look for a message from our team soon.

We will post the resolution to this issue once our Support team is able to find a solution.

Thanks,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.


Justin Lascelle
InVision ambassador Justin Lascelle , ambassador
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I'm having the same issue. Big bummer! It seems more pronounced in my case as well.

Are you getting any errors when you sync via the sketch plugin? I'm getting an email and password invalid, which is bananas because I'm already logged in and it will complete the sync. However, anything that resides in a symbol override is set to default. 

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Nipurn
InVision ambassador Nipurn , ambassador
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Same issue for me :( All symbols are showing up default text. All overrides are gone.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Nipurn,

Sorry to hear that you are also experiencing this issue. I will open a ticket on your behalf with our Support team so that they can take a closer look into what may be causing this issue for you.

Please look for a message from them soon.

Thanks,

Shaina 

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Sandy Martinuk
InVision ambassador Sandy Martinuk , ambassador
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Shaina,

I am experiencing a similar issue.  Overrides for text and symbol width are not being respected when I sync screens to Invision.  I am using Sketch 49, Craft Sync 2.3.62

Please get me in touch with someone that can help!

 

Thanks,

 

Sandy

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador Edited
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Hi Sandy, 

So sorry to hear that you're also running into this issue. I will open a ticket on your behalf with our Support team so that they can help get to the bottom of this. Please look for a message from them soon.

As mentioned above, if anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

Thanks,

Shaina

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Avery Smith
InVision ambassador Avery Smith , ambassador
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Shania,

The Support Team link you shared doesn't appear to be working.

I'm experiencing the same issues with Symbol Overrides described above. As well as issues with the background colors of symbols not showing up in Invision. I posted about it here:
https://support.invisionapp.com/hc/en-us/community/posts/360002400691-Craft-Sync-Update-and-Symbols

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Avery,

Thank you very much for notifying me about the Support link not working. I went ahead and updated it so that it is now working. 

I will review your other post you have linked and get back to you on that thread as well. In the meantime, feel free to use the link above to reach out to our Support team directly regarding this issue.

I apologize for the inconvenience.

Best,

Shaina

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