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Symbols overrides for text and width not syncing for some symbols

With the latest version this morning.

When syncing artboards to Invision, it is not syncing text and width overrides for some symbols.

Tried ways to revert versions but Invision doesn't keep version histories of their plugin.

 



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  • Official comment
    Avatar
    Shaina Torgerson

    Hi there,

    Saroj - It appears as if you're currently working with our Support team. Thank you very much for reaching out to them. 

    Justin -  I will happily open a ticket on your behalf so that our Support team can dive deeper into the issue you are also facing. Please look for a message from our team soon.

    We will post the resolution to this issue once our Support team is able to find a solution.

    Thanks,

    Shaina

    If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

  • Avatar
    Justin Lascelle

    I'm having the same issue. Big bummer! It seems more pronounced in my case as well.

    Are you getting any errors when you sync via the sketch plugin? I'm getting an email and password invalid, which is bananas because I'm already logged in and it will complete the sync. However, anything that resides in a symbol override is set to default. 

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  • Avatar
    Nipurn

    Same issue for me :( All symbols are showing up default text. All overrides are gone.

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  • Avatar
    Shaina Torgerson

    Hi Nipurn,

    Sorry to hear that you are also experiencing this issue. I will open a ticket on your behalf with our Support team so that they can take a closer look into what may be causing this issue for you.

    Please look for a message from them soon.

    Thanks,

    Shaina 

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  • Avatar
    Sandy Martinuk

    Shaina,

    I am experiencing a similar issue.  Overrides for text and symbol width are not being respected when I sync screens to Invision.  I am using Sketch 49, Craft Sync 2.3.62

    Please get me in touch with someone that can help!

     

    Thanks,

     

    Sandy

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  • Avatar
    Shaina Torgerson

    Hi Sandy, 

    So sorry to hear that you're also running into this issue. I will open a ticket on your behalf with our Support team so that they can help get to the bottom of this. Please look for a message from them soon.

    As mentioned above, if anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

    Thanks,

    Shaina

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  • Avatar
    Avery Smith

    Shania,

    The Support Team link you shared doesn't appear to be working.

    I'm experiencing the same issues with Symbol Overrides described above. As well as issues with the background colors of symbols not showing up in Invision. I posted about it here:
    https://support.invisionapp.com/hc/en-us/community/posts/360002400691-Craft-Sync-Update-and-Symbols

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  • Avatar
    Shaina Torgerson

    Hi Avery,

    Thank you very much for notifying me about the Support link not working. I went ahead and updated it so that it is now working. 

    I will review your other post you have linked and get back to you on that thread as well. In the meantime, feel free to use the link above to reach out to our Support team directly regarding this issue.

    I apologize for the inconvenience.

    Best,

    Shaina

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