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InVision ambassador ambassador
Kuzin Kuzin Edited

[WIN 10] Photoshop CC 2018, Craft Won't Install

The installer finishes, but the extension is never installed.

Seems to be an issue with the latest version of Photoshop.

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk, InVision Employee , ambassador

Hi there,

Are you still experiencing this issue? Please let me know when you get a moment- if it's still a problem, I can open a ticket with Support on your behalf to begin troubleshooting.

Thanks!
Beth

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Adam
InVision ambassador Adam , ambassador

I am also having this problem was there a resolution to the issue?

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk, InVision Employee , ambassador

Hey Adam!

Apologies for the trouble! I just opened a ticket with Support on your behalf, so someone should be reaching out to you shortly!

Beth

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Ivan
InVision ambassador Ivan , ambassador Edited

I have the same issue. I`m with PS CC 2018 ver.19.

Do you have fix for that?

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk, InVision Employee , ambassador

Hey Ivan,

I'll open a support ticket on your behalf so that the the team can look into your specific issue. Please stay tuned for a response from them shortly!

Beth

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Marijn Verschuure
InVision ambassador Marijn Verschuure , ambassador

Same here - using PS CC 19.0.

Any updates on this issue?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Marijin,

Thanks for reaching out. Upon further investigation with our Support team, Ivan found that the issue was due to admin account settings. 

After processing the install are you able to locate the plug-ins via the menu Window -> Extensions? See below:

If you do not see the extension there, try navigating to the "C:\Users\<your_user_id>\AppData\Roaming\Adobe\CEP\extensions\" folder.

Please let me know if this information helps. If you are still unable to locate the extension, please let us know.

Thanks,

Shaina

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Marijn Verschuure
InVision ambassador Marijn Verschuure , ambassador

Problem solved, thanks a lot for the information!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Marijin,

Glad to hear it! Please let us know if you have any other questions.

If you don't mind, can you please share your solution with the Community in this thread?

Have a wonderful day,

Shaina

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