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InVision ambassador ambassador
Louis Cheung Louis Cheung
closed thread

can't install craft in window 10 when update photoshop


I tried to update the photoshop from 2017 to 2018, after that I got error msg from craft installer



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Beth Vanderkolk
InVision ambassador Beth Vanderkolk, InVision Employee , ambassador
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Hey Marco- I just opened a ticket with Support on your behalf regarding this issue. Hang tight and they'll be getting back to you very soon! Apologies for the inconvenience!

If anyone else is experiencing this issue, please contact Support.


James Ktoris
InVision ambassador James Ktoris , ambassador
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Hi Louis,

Apologies for any frustration here. We'd like the Support team to take a look at this issue and dig deeper; We will open a ticket on your behalf. Keep your eye out for an email from someone on the team.




Marco van Egmond
InVision ambassador Marco van Egmond , ambassador
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I have the same problem.


Updated Photoshop to the latest version CC 2018 and the Sync panel became white and no-responsive. When I tried to reinstall I got the same "Please install the latest Adobe Photoshop version before running the installer." error message.