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InVision ambassador ambassador
Andrew Martin Andrew Martin Edited

Craft Syncing as blank screens

Hi,

I got a craft update this morning and now seem to be having some difficulty in getting craft to sync my Sketch prototype to InVision successfully. When Craft says that sync is complete, InVision only shows blank pages in place of my content. They have the same names as my artboards but they're completely blank. I've tried changing the export settings, restarting Sketch, logging out and back in to InVision, deleting the InVision pages, deleting the InVision project... Not sure what else to try.

If anyone has any suggestions...

 

Thanks

 

UPDATE

Now the screens are not updating at all: the timestamp is not changing on the InVision pages

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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UPDATE

Our Engineering team has been working to address the issue causing Craft Sync to fail to generate screens after the update to Sketch 52. We’re happy to confirm we’ve just released a new version of Craft Manager (1.0.71) that includes a fix for the problem.

When you have a moment, please ensure you update Craft Manager through the following steps:

     1. Click the “C” icon in your top Mac toolbar to open Craft Manager
     2. Click the gear icon, then Preferences
     3. Click Check for Updates
     4. Please follow the prompts to update

Once updated to Craft Manager 1.0.71, you should find that you’re able to sync artboards to InVision from Sketch 52 without issue.

We're deeply sorry for the disruption of this issue, and we sincerely appreciate your patience as we’ve been working to resolve it. We will continue efforts on our side to learn from this unfortunate occurrence and to continue to reinforce the stability of our platform and processes, as it is always our goal to maintain your confidence in us.

Please let us know if you find any issue at all persists. Thank you again for your patience.


Elizabeth Brookshire
InVision ambassador Elizabeth Brookshire , ambassador
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Hi Andrew, thanks for joining the Community! I see you have a Support ticket open and are working with the Tier 1 team, so we'll be sure to get to the bottom of what's going on as soon as possible. Please keep an eye out for messages from us regarding your ticket. 

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Andrew Martin
InVision ambassador Andrew Martin , ambassador
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Hi Elizabeth, Yes that's right. I posted here before I found how to raise the ticket. Once I had raised the ticket I came back here to delete this post but it doesn't look like that's possible.

I have now discovered a workaround for my particular issue (switch "Export Pixel Density" down to '1x' in the Craft Sync settings) that at least lets me get on with my work although it's not ideal.

If you feel that this thread serves no purpose here, please feel free to remove it.

 

Thanks

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Elizabeth Brookshire
InVision ambassador Elizabeth Brookshire , ambassador
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Hi Andrew, thanks for letting us know you found a workaround! Since this information could be valuable to those who are experiencing the same issue, we'll leave this thread up. Appreciate you bringing this to our attention!

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David Murdoch
InVision ambassador David Murdoch , ambassador
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Hi

I'm having the same problem, but only with one artboard showing up blank. In build mode it shows, I can make hotspots but then in Preview Mode it just shows blank. When I click somewhere, I see the blue hotspots lighting up...

Any solution to this?

Cheers

Dave

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi David,

So sorry to hear that you're running into this issue! Did you try Andrew's workaround mentioned above to export at "1x pixel density" using Craft Sync?

Please let us know, and we would be happy to help you further if you're still experiencing this issue.

Thanks,

Shaina

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Michael Kalani Stewman
InVision ambassador Michael Kalani Stewman , ambassador
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I'm still experiencing the same issue, after applying the 1pixel density within craft syn settings". Please advise

 

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Michael Kalani Stewman
InVision ambassador Michael Kalani Stewman , ambassador
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I'm still experiencing the same issue, after applying the 1pixel density within craft syn settings". Please advise

 

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Gerard Mestres
InVision ambassador Gerard Mestres , ambassador Edited
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Same as Michael Kalani here, even with the 1 pixel density setting.

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Sophie Chabot
InVision ambassador Sophie Chabot , ambassador
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I also have the same problem as Michael and Gerard.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Michael, Gerard, and Sophie,

Sorry to hear that all of you are running into issues with encountering a blank screen when attempting to sync your artboards. Can you please provide the following information?:

     1. What version of Sketch are you using?
     2. What version of Craft Sync + Prototype are you using?
     3. Can you please provide a screenshot of your "About this Mac" or other operating system information?

Please note that if you are running Sketch 52, there is actually a widespread issue that our team is aware of with syncing your artboards after updating to the newest version of Sketch.  We'll be posting updates on this issue to our Status Page if you'd like to receive information as we work to resolve the issue. We'd also recommend following @invisionsupport on Twitter for updates related to problems.

I don't want to leave you all without a way to work with your files and InVision. In the interim, we've seen that reverting to the previous version of Sketch (v51.3) will allow you to sync without issues. If you do not want to revert, another possibility is to save the artboards as a PNG/JPG files and manually drag-and-drop them into your project (albeit, Inspect will not currently be available for those screens that were dragged-and-dropped until they are synced later with Craft Sync).

Again, we apologize for the inconvenience. 

Thanks for hanging in there,

Shaina

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Prameela Jeppu
InVision ambassador Prameela Jeppu , ambassador
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I am having the exact same problem after updating my Sketch version to 52. Please help!

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Prameela Jeppu
InVision ambassador Prameela Jeppu , ambassador
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Issue resolved with the plugin update!

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Gerard Mestres
InVision ambassador Gerard Mestres , ambassador
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Ok Shaina, I'm running Sketch 52 and Craft 1.0.70. and I'm going to revert to v51.3. The plugin didn't update for me during the last hours as Prameela says. 

 

 

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Gerard Mestres
InVision ambassador Gerard Mestres , ambassador
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Now i got the Craft update and everything is working ; )

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Prameela and Gerard,

Glad to hear that updating the Craft plugin has solved things for you! Please feel free to reach out if you run into any other issues.

Thanks,

Shaina

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Carl Groathouse
InVision ambassador Carl Groathouse , ambassador
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Hi Shaina,

I'm having the same issue running Sketch 52.5 and Craft 1.0.73 (126) on the following setup:

Please let me know if there is anything further I can provide to help.

Thanks,

Carl G.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Carl,

Thank you very much for providing that information. I apologize for the issue you are encountering with the latest version of Craft Manager syncing blank screens.

I will be opening a ticket on your behalf with our Support team so that they can do some further troubleshooting with you. Please look for a message from our Support team soon.

Thanks,

Shaina

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Darrin Lin
InVision ambassador Darrin Lin , ambassador
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Same problem as Carl. Sketch 52.5 and Craft 1.0.73

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Darrin,

Sorry to hear that you are also running into this issue. It appears as if our Engineering Team was alerted of this issue yesterday and were hard at work all day to fix the issue. The great news is that our engineering team has identified the root cause of the issue that you were having where screens could not be uploaded or updated correctly via Craft Sync, we released a fix for the issue and you should be able to sync artboards via Craft Sync again. 

Can you please try to resync and let me know if you are still seeing these issues?

Look forward to hearing from you,

Shaina

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Carl Groathouse
InVision ambassador Carl Groathouse , ambassador
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Hi Shaina,

As a follow-up, I re-synced from Sketch and it seems as though the issue has been fixed!  Thank you for you and the team's quick work in resolving the issue.

Have a great day,

Carl G.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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That's so awesome to hear, Carl! 

You have a wonderful day as well,

Shaina

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Darrin Lin
InVision ambassador Darrin Lin , ambassador Edited
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Hey Shaina,

Can confirm it's working for me as well.

Thanks!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Glad to hear it, Darrin! Thanks for confirming.

Have a wonderful day,

Shaina

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Tori Zielenski
InVision ambassador Tori Zielenski , ambassador Edited
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Hi! I just experienced the same issue. This is my first time using Sketch, Invision, and Craft so I'm not sure if it's something I did wrong during install or if anyone else is experiencing this same issue.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Sorry to hear that you're running into these issues in your first experience with Craft, Tori. To determine what might be causing these issues, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview.
  2. The version of Sketch that you're using.
  3. The version of Craft Manager that you're running.
  4. The version of the Craft Sync + Prototype plugin that you're running.
  5. A screenshot displaying the issues that you're seeing.
  6. Are you encountering any error messages?

Look forward to hearing back soon,

Shaina

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