Craft Syncing as blank screens

Hi Andrew, thanks for joining the Community! I see you have a Support ticket open and are working with the Tier 1 team, so we'll be sure to get to the bottom of what's going on as soon as possible. Please keep an eye out for messages from us regarding your ticket. 

Hi Elizabeth, Yes that's right. I posted here before I found how to raise the ticket. Once I had raised the ticket I came back here to delete this post but it doesn't look like that's possible.

I have now discovered a workaround for my particular issue (switch "Export Pixel Density" down to '1x' in the Craft Sync settings) that at least lets me get on with my work although it's not ideal.

If you feel that this thread serves no purpose here, please feel free to remove it.

Thanks

Hi Andrew, thanks for letting us know you found a workaround! Since this information could be valuable to those who are experiencing the same issue, we'll leave this thread up. Appreciate you bringing this to our attention!

Hi

I'm having the same problem, but only with one artboard showing up blank. In build mode it shows, I can make hotspots but then in Preview Mode it just shows blank. When I click somewhere, I see the blue hotspots lighting up...

Any solution to this?

Cheers

Dave

Hi David,

So sorry to hear that you're running into this issue! Did you try Andrew's workaround mentioned above to export at "1x pixel density" using Craft Sync?

Please let us know, and we would be happy to help you further if you're still experiencing this issue.

Thanks,

Shaina

I'm still experiencing the same issue, after applying the 1pixel density within craft syn settings". Please advise

I'm still experiencing the same issue, after applying the 1pixel density within craft syn settings". Please advise

Same as Michael Kalani here, even with the 1 pixel density setting.

I also have the same problem as Michael and Gerard.

Hi Michael, Gerard, and Sophie,

Sorry to hear that all of you are running into issues with encountering a blank screen when attempting to sync your artboards. Can you please provide the following information?:

     1. What version of Sketch are you using?
     2. What version of Craft Sync + Prototype are you using?
     3. Can you please provide a screenshot of your "About this Mac" or other operating system information?

Please note that if you are running Sketch 52, there is actually a widespread issue that our team is aware of with syncing your artboards after updating to the newest version of Sketch.  We'll be posting updates on this issue to our Status Page if you'd like to receive information as we work to resolve the issue. We'd also recommend following @invisionsupport on Twitter for updates related to problems.

I don't want to leave you all without a way to work with your files and InVision. In the interim, we've seen that reverting to the previous version of Sketch (v51.3) will allow you to sync without issues. If you do not want to revert, another possibility is to save the artboards as a PNG/JPG files and manually drag-and-drop them into your project (albeit, Inspect will not currently be available for those screens that were dragged-and-dropped until they are synced later with Craft Sync).

Again, we apologize for the inconvenience. 

Thanks for hanging in there,

Shaina

I am having the exact same problem after updating my Sketch version to 52. Please help!

Issue resolved with the plugin update!

Ok Shaina, I'm running Sketch 52 and Craft 1.0.70. and I'm going to revert to v51.3. The plugin didn't update for me during the last hours as Prameela says. 

Now i got the Craft update and everything is working ; )

Hi Prameela and Gerard,

Glad to hear that updating the Craft plugin has solved things for you! Please feel free to reach out if you run into any other issues.

Thanks,

Shaina

Hi Shaina,

I'm having the same issue running Sketch 52.5 and Craft 1.0.73 (126) on the following setup:

Please let me know if there is anything further I can provide to help.

Thanks,

Carl G.

Hi Carl,

Thank you very much for providing that information. I apologize for the issue you are encountering with the latest version of Craft Manager syncing blank screens.

I will be opening a ticket on your behalf with our Support team so that they can do some further troubleshooting with you. Please look for a message from our Support team soon.

Thanks,

Shaina

Same problem as Carl. Sketch 52.5 and Craft 1.0.73

Hi Darrin,

Sorry to hear that you are also running into this issue. It appears as if our Engineering Team was alerted of this issue yesterday and were hard at work all day to fix the issue. The great news is that our engineering team has identified the root cause of the issue that you were having where screens could not be uploaded or updated correctly via Craft Sync, we released a fix for the issue and you should be able to sync artboards via Craft Sync again. 

Can you please try to resync and let me know if you are still seeing these issues?

Look forward to hearing from you,

Shaina

Hi Shaina,

As a follow-up, I re-synced from Sketch and it seems as though the issue has been fixed!  Thank you for you and the team's quick work in resolving the issue.

Have a great day,

Carl G.

That's so awesome to hear, Carl! 

You have a wonderful day as well,

Shaina

Hey Shaina,

Can confirm it's working for me as well.

Thanks!

Glad to hear it, Darrin! Thanks for confirming.

Have a wonderful day,

Shaina

Hi! I just experienced the same issue. This is my first time using Sketch, Invision, and Craft so I'm not sure if it's something I did wrong during install or if anyone else is experiencing this same issue.

Sorry to hear that you're running into these issues in your first experience with Craft, Tori. To determine what might be causing these issues, can you please provide some additional information?:

1. A screenshot of your "About this Mac" overview.
2. The version of Sketch that you're using.
3. The version of Craft Manager that you're running.
4. The version of the Craft Sync + Prototype plugin that you're running.
5. A screenshot displaying the issues that you're seeing.
6. Are you encountering any error messages?

Look forward to hearing back soon,

Shaina

Hello,

I have the same issue but using Studio.

It appens only on one of my project.

Look forward to hearing back soon.

Hi Martin,

Really sorry that you're not seeing your screens after publishing via Studio. Can you please check if the issue persists in an incognito/private mode window? If it does, could you provide a few additional details so we can investigate this further:

• If using Mac: Can you please send a screenshot of the About This Mac overview? (click the Apple icon > About This Mac)
• If using Windows: Can you please send a screenshot of your operating system information? We need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About.
• Which version of Studio are you using?
• Could you provide screenshots showing what’s going wrong after you have published your project?

Cheers,

Monika

Hey Martin, 

Mike from InVision Support here. So sorry for the troubles you've faced with your Studio Project. 

I noticed you sent us a ticket and I wanted to let you know I've personally responded requesting some additional details. So keep your eyes open for that coming your way here soon. 

Again, we are terribly sorry for the troubles. If there's anything we can do, please let us know! 

Best, 

Mike