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InVision ambassador ambassador
Catherine Catherine

Sketch crashes when Craft is syncing to InVision

Both Sketch and Craft are upgraded to the latest version.

Sketch version 48.2

Craft manager version 1.0.41

Error message: Craft says "Processing symbols complete". Sketch either quit unexpectedly or didn't respond (as in the spinning circle kept spinning for 10 minutes just to sync 2 artboards).

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Shaina Torgerson
Shaina Torgerson, InVision Employee , ambassador Edited

Hi Pieter-Jan,

Thanks for reaching out. I have submitted a ticket on your behalf.

If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

 
Thanks,
Shaina

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Catherine,

I'm sorry to hear that you're encountering this issue. I'm going to open a ticket on your behalf so that our Support team can dive deeper into this issue for you.

Please look for a message from them soon!

Thanks,

Shaina

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Pieter-Jan
InVision ambassador Pieter-Jan , ambassador

Hi,

We have the same problem.

We're working with: Sketch 48.2 - Craft Sync: 2.3.46

Can you create a ticket for us?

 

Thanks in advanced.

Pieter-Jan

 

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media4moments
InVision ambassador media4moments , ambassador

I have the same problem.. 

Can you fix this? 

The version Im working with: Sketch 48.2 and craft 1.0.45

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi media4moments,

Thanks for reaching out. Our Support team is working through this issue.

Please contact our Support team directly here for the speediest resolution.

Thanks,

Shaina

 
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Brandon E.B. Ward
InVision ambassador Brandon E.B. Ward , ambassador

I have the exact same issue. It's infuriating to say the least.

MacOS High Sierra - 10.13.3 Beta (17D29a)

Sketch 48.2 (47327)

Craft Manager 1.0.45

Craft Sync 2.3.46

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Brandon,

I apologize for the inconvenience on this issue, and I understand that it must be very frustrating. Our Support team is working through this issue.

Please contact our Support team directly here for the speediest resolution.

Thanks,

Shaina

 
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