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InVision ambassador ambassador
kathy

Blank screens after sync

I'm a new user. And both sketch and craft are the newest version. 

I tried to change the export setting from 2px to 1px as one post mentioned. but it doesn't work at all. 

This is quite disappointing 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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UPDATE

Our Engineering team has been working to address the issue causing Craft Sync to fail to generate screens after the update to Sketch 52. We’re happy to confirm we’ve just released a new version of Craft Manager (1.0.71) that includes a fix for the problem.

When you have a moment, please ensure you update Craft Manager through the following steps:

     1. Click the “C” icon in your top Mac toolbar to open Craft Manager
     2. Click the gear icon, then Preferences
     3. Click Check for Updates
     4. Please follow the prompts to update

Once updated to Craft Manager 1.0.71, you should find that you’re able to sync artboards to InVision from Sketch 52 without issue.

We're deeply sorry for the disruption of this issue, and we sincerely appreciate your patience as we’ve been working to resolve it. We will continue efforts on our side to learn from this unfortunate occurrence and to continue to reinforce the stability of our platform and processes, as it is always our goal to maintain your confidence in us.

Please let us know if you find any issue at all persists. Thank you again for your patience.


Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Kathy,

Sorry to hear that you're having this issue! A few questions for you:

  1. Is the only issue that the thumbnails show as blank? If so, what happens when you refresh?
  2. What browser are you using? Are you seeing the same thing in multiple browsers?
  3. What happens when you click into the screen? Is the full screen displaying properly or is it also blank?

Please provide answers to the questions above so that we can dive a bit deeper into the issue and troubleshoot. 

Thanks,

Shaina

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kathy
InVision ambassador kathy , ambassador
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1. Still blank after refresh

2. I'm using Chrome. Also tried Safari. not working, either.

3. Full screen also display blank

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Kathy,

I apologize for the inconvenience here. I am going to open a ticket with our Support team so that they can dive deeper into the issue you are facing.

Please look for a message from our team soon!

Thanks,

Shaina

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Michael Kalani Stewman
InVision ambassador Michael Kalani Stewman , ambassador
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I am experiencing the same issue, please advise

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Michael,

Thanks for reaching out again here in Community. I have replied to your comment in this thread with an update on this issue.

Hope this helps,

Shaina

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