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InVision ambassador ambassador
Pauline Depeyre Pauline Depeyre

Problem with the craft color library

When I select a color from the craft library to apply it to an icon/text/form, the color code applied doesn’t match with what’s in the library. Example in my library, I have a color # FFB700, if I use it, my icon will be in #FFC200, and that’s not correct.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Ali,

I understand your frustration with this, and I apologize for the inconvenience. I will also open a support ticket for you so that the Support team can keep you posted on our progress with this issue. 

Please look for a message from them soon.

Have a wonderful day,

Shaina

NOTE:  If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.


Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Pauline,

Apologies for the odd behavior here! Our Engineering team is aware of this issue and they're still looking into it. I'll open a support ticket for you so that they can keep you posted. Thanks so much for hanging in there!

Thanks,

Shaina

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Ali Öztürk
InVision ambassador Ali Öztürk , ambassador
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I'd also be interested in a solution for this, It is super annoying to use this for texts, if I choose a color for a shape it works pretty fine for me. Strange situation

 

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Lenart
InVision ambassador Lenart , ambassador
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Hi is there any news on this problem? I have the same problem.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Lenart, 

It appears as if our team is still working on a resolution here. As noted above, please use the link to contact Support directly so that they can dive deeper into your particular use case.

We will be posting the resolution here once our team has reached a solution.

Thanks,

Shaina

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Pauline Depeyre
InVision ambassador Pauline Depeyre , ambassador
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Hi,

I haven't seen any improvement in 3 months. Where is the resolution of this Problem ?

Thanks,

Pauline.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Pauline,

This is an issue that has been escalated to our Engineering team, and they are actively working on a fix. I have made our Support team aware of your post here in Community regarding this issue on the ticket you submitted earlier.

Please look for a message from our Support team soon who will help you with the issues you have reached out about. Once a fix is available, I will be posting in this Community thread.

Have a wonderful day,

Shaina

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Christian Lomholt
InVision ambassador Christian Lomholt , ambassador
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Still waiting for a fix as well.. why is something small as this taking months to fix? The bug is putting colors everywhere in our design files that are not a part of our library, so it's really critical for teams depending on your software as a part of their design systems.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Christian,

Sorry for the issue you’re having with Craft library applying incorrect color values. I understand the frustration when waiting on a fix from our teams. We have escalated this issue to our Engineering team for further investigation. As soon as there is an update on the resolution, we will post the in this Community thread.

I will happily open a ticket on your behalf so that you are personally notified when there are any updates on this issue, as well as bring this to our Product Manager's attention in my next meeting with them. 

Thanks, 

Shaina

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Gareth McGuckin
InVision ambassador Gareth McGuckin , ambassador
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I'm having a similar issue when I use the craft library for colour on a share the hex code is correct but if I use it on text the colour hex is all wrong. I think this was working before.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Gareth,

Sorry to hear you're running into this issue with colors in your library, but happy to help. So that I am best able to assist, would you be able to provide the following details?

     1. What operating system are you using? Please include the version (e.g. macOS 10.12.1 or Windows 10).
     2. What version of Sketch are you using?
     3. What version of the Craft plugins are you using?
     4. Could you provide a screenshot showing what’s going wrong?

Thanks in advance,

Shaina

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Gareth McGuckin
InVision ambassador Gareth McGuckin , ambassador
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Hi Saina,

1. macOS Sierra 10.12.6

2. Sketch 49.3

3. Craft manager v1.0.60 (91) Craft Library 1.0.77

4. Screengrab below showing the text layer I used, selected a color from my craft library and the hex code is different in sketch after clicking. It works fine on shapes but not text layers

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Gareth,

Thank you very much for providing that information! I would like for a our Support team to take a closer look at this.

I will open a ticket on your behalf with our Support team. Please look for a message from them soon.

Have a wonderful day,

Shaina

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Rike Catalani
InVision ambassador Rike Catalani , ambassador
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I have the same problem for a while... any news?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Rike,

Sorry to hear that you're also running into this issue. So that I am best able to assist, would you be able to provide the following details?

     1. What operating system are you using? Please include the version (e.g. macOS 10.12.1 or Windows 10).
     2. What version of Sketch are you using?
     3. What version of the Craft plugins are you using?
     4. Could you provide a screenshot showing what’s going wrong?

Thanks in advance,

Shaina

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Sergio Wizenfeld
InVision ambassador Sergio Wizenfeld , ambassador
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So it has been 5 months and this is still an Issue?? 

All the colors sync incorrect making this a huge pain for the devs to use inspect as well NEED A FIX ASAP 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Sergio,
 
Thanks for reaching out on this thread. I understand how frustrating it is to wait for a fix to an issue. The Engineering team is aware of this issue but we prioritize issues based on the scope and impact of the issue. For that reason, we don’t have an immediate fix available. 
 
It looks like you’re currently in touch with one of our Support team members on some other issues you are encountering. In the meantime, I'm happy to open a separate ticket on your behalf with our Support team who will being keeping you updated on the resolution to this bug.
 
Thanks for bearing with us,
Shaina
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