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InVision ambassador ambassador
Geremy Geremy

Hotspots & artboard names not uploading / syncing to invisionapp properly

I am using craft plugin for sketch, OSX.

I just duplicated a sketch file that i used for a project, added some new design elements, hotspots, renamed artboards and created a new project to sync it to.

Problem is, the new designs on the artboard are being uploaded to the new project, but the artboard names are staying old and the hotspots are not .

If i delete the whole project and try again with a new one nothing helps. If I try syncing 'All artboards' or 'Selected artboards', it makes no difference. 

I do have about 30 artboards, with quite some number of hotspots if it is a problem with a max limit of hotspots.

This doesnt explain why the artboard names are being ignored. Its almost like a cache issue of board names and hotspots.

Of course I clear browser cache, and because the designs are updated, its todo with the syncing cache??.

 

This is really frustrating, because I just signed up everyone at my workplace for this plugin, but its causing me grief.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador Edited
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After working with our Support team, we have found that this is the intended behavior for now. After updating an artboard name and resyncing it, the screen display name in InVision will remain unchanged as Lynsey observed. However, the screen filename (which appears in grey below the screen name) is indeed updated. Our team is aware of this behavior and it is something we are tracking. We're monitoring interest and reviewing whether we should add this functionality to our product. 

In the meantime, you'll need to manually update the screen display names which could be done by comparing it to the grey filename below. This can ban be an issue at times as longer names are truncated and the new name may be difficult to see. We know this is by no means ideal — hopefully, we can have the names automatically updated upon resync in the future. 

If you'd like to let our Product team know that you're interested in this change, please contact Support here and voice your opinion!


Geremy
InVision ambassador Geremy , ambassador Edited
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I think i have found the problem...

I had changed one of the artboards to -[ARTBOARD_NAME] (minus prefix) to remove it from the syn,

however this stopped all the artboards which had hotspots linking to [ARTBOARD_NAME] from syncing...

So, I think if a hotspot is broken, it stops the artboard from syncing, but doesnt let you know it wasn't updated.

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Geremy
InVision ambassador Geremy , ambassador
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Another problem... I dont think the artboards like have slashes in their name...

"news/article/desktop--options"

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk, InVision Employee , ambassador
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Hey Geremy,

It sounds like you're discovering syncing issues when artboards have “/” in their name, which shouldn’t be the case. I'm going to open a ticket with Support on your behalf- they'll likely request your file and confirm Craft Sync versions, as I believe that may have been an old bug. Keep your eyes peeled for a response from them!

Thanks,
Beth

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Lynsey Gwin
InVision ambassador Lynsey Gwin , ambassador
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Is artboard name syncing still an issue? I am encountering it.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Lynsey,

Sorry to hear that you're experiencing this problem! A few questions for you:

  1. Are you using the most up to date version of Craft and Sketch?
  2. Can you please provide an example of when you have experienced this issue?
  3. Do you have any artboards with the same name?

Happy to help you dive a bit deeper into this issue and troubleshoot where the problem is.

Thanks,

Shaina

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Lynsey Gwin
InVision ambassador Lynsey Gwin , ambassador
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1. Yes

2. When I change the name or delete an artboard and sync, the names don't change and the deleted artboards aren't removed.

3. No

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Lynsey,

Thank you very much for answering those questions. I am going to open a Support ticket on your behalf so that our team can dive deeper into the issue you're experiencing.

Please look for an email from our team shortly.

Have a wonderful day,

Shaina

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Andres Paz Soldan
InVision ambassador Andres Paz Soldan , ambassador Edited
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Why would someone have an artboard with one name in the computer and other name in the cloud? That was not good. 

If something's wrong, least you can do is accept it and commit to fix it. We pay a subscription and we expect improvement. That is the expected behavior, which should be more relevant than the 'intended' one.

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Vela
InVision ambassador Vela , ambassador Edited
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I understand the intended behavior when manually sorting artboards. However, if sorted alphanumerically, I would like to see the artboards change order when re-uploading (using Craft Sync) with updated artboard names, otherwise what's the point of alphanumeric sort?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Vela,

Thank you very much for voicing your feedback about this here in Community! After updating an artboard name and resyncing it, the screen display name in InVision will remain unchanged as you have observed. However, the screen filename (which appears in grey below the screen name) is indeed updated.

Our team is aware of this behavior and it is something we are tracking. I encourage you to open a ticket with our Support team so that they can track your vote for this functionality. They will also be able to keep you in the loop with any updates. 

Please let me know if there's anything else I can help you with.

Best,

Shaina

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Matt Bingham
InVision ambassador Matt Bingham , ambassador
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Any update on this? Would be great to have the option to 'Use Artboard Names'

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Matt,

It appears as if our team is still tracking this as a feature request. I'm happy to open a ticket on your behalf to track your vote for this functionality. Please look for a message confirming your vote soon.

If anybody else would like to add their vote for the ability to update the screen display name in InVision when an artboard is renamed and synced via Craft, please contact Support here and voice your opinion!

Thanks,

Shaina

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Jay
InVision ambassador Jay , ambassador Edited
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@Shaina How long will your team be tracking this? It's been well over a year since this issue surfaced. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Jay,

Thanks for reaching out on this thread. I understand how frustrating it is to wait for a fix to an issue. The Product and Support teams are aware of the disruption that this has caused for our users, but we prioritize issues based on the scope and impact of the issue. For that reason, we don’t have an immediate fix available. 

In the meantime, I will open a ticket on your behalf to track your vote for this feature. Our Support team will be keeping you updated on the resolution for this feature request.

Thanks for bearing with us,

Shaina
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Alex Therrien
InVision ambassador Alex Therrien , ambassador
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Same issue with Artboard names not updating during synch.

Add my vote to the (small?) pile. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hey Alex,
 
Thanks for reaching out on our Community to follow up about this. After taking a closer look at this, it appears that our Product and Engineering teams are still tracking this functionality. 
 
 
We’re constantly working on improvements, and we greatly value opinions like yours. Part of my job is to take important threads from Community to meetings with relevant Product Managers to discuss the struggles our customers are having. I will be sure to raise your concerns and request in my next meeting with this PM.
 
I’m also opening a ticket on your behalf so that you can stay up to date on the status of this feature request. Please look for a message from our Support team soon. We greatly appreciate your patience and understanding while our team evaluate this issue.
 
Have a great day,
Shaina
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