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InVision ambassador ambassador
Zack Lewis Zack Lewis
closed thread

Craft Sync for Photoshop not working – Gets stuck when syncing Artboards

I've installed the Photoshop Extensions for Craft.

When I try to sync an Artboard to my existing prototype, it gets stuck in "Syncing" and never finishes.

Any thoughts?

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Elizabeth Brookshire
InVision ambassador Elizabeth Brookshire , ambassador
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Hi Zack, welcome to the Community. As this could require some troubleshooting to get to the bottom of this, I'm going to open a ticket with our Support team to help. Keep an eye out for a separate message from us. Thanks!


Johnny Hill
InVision ambassador Johnny Hill , ambassador
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Having the same issue. Sync for Photoshop takes 4EVER. I get the crazy long "Transforming" dialogue (to where I can't even do anything in Photoshop while I wait), and even once that finishes it takes ages to finish the sync. It does eventually seem to work, but we're talking up to an hour for a couple screens (desktop size @2x resolution).

Curiously, the Sync window in Photoshop suggests it's syncing 5 artboards, when I've only selected 3 to sync (see below). I've noticed this almost every time I sync.


This is killin' my workflow, as syncing anything more than 1 or 2 screens is practically impossible. Has there been any solution (or temp fix) found for this issue?

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Henrik Lorentzen
InVision ambassador Henrik Lorentzen , ambassador Edited
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I am having the exact same issue after the latest Craft Sync update. Using Photoshop on Windows. Really troublesome for me as I use this tool daily...

When I press sync it start a transform-procedure that takes forever...

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Elizabeth Brookshire
InVision ambassador Elizabeth Brookshire , ambassador
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Hi Henrik, thanks for letting us know you're also having trouble. I'm opening up a ticket as our Support team hasn't quite determined what the issue is here just yet. Keep an eye out for a message from us so we can help troubleshoot. 

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Henrik Lorentzen
InVision ambassador Henrik Lorentzen , ambassador
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If possible I can share one of the files I am having trouble with. Just to check if there is something with my file.

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Elizabeth Brookshire
InVision ambassador Elizabeth Brookshire , ambassador
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Great suggestion! Could you please share a copy of your file in the support ticket we sent your way? This would be most helpful for our Support team while they troubleshoot. Thanks again, Henrik!

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Elizabeth Brookshire
InVision ambassador Elizabeth Brookshire , ambassador
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Hi Johnny, sorry to see you're having so much trouble syncing! So we can determine the cause of all this, I'm opening up a support ticket on your behalf. Keep an eye out for a separate message. Thanks!

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Alex Zappier
InVision ambassador Alex Zappier , ambassador
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Hi, I am having the same exact issue as Johnny Hill.  I have been using this feature for a few months now and this issue started for me about a week ago.

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Elizabeth Brookshire
InVision ambassador Elizabeth Brookshire , ambassador
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Hi Alex, sorry to see you're also having similar trouble. I'm opening a support ticket on your behalf as well, as we're still working with Johnny to determine the root cause. Thanks!

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Artem Shabanov
InVision ambassador Artem Shabanov , ambassador
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Have the same problem. Neverending syncronysing.

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Elizabeth Brookshire
InVision ambassador Elizabeth Brookshire , ambassador Edited
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Hi Artem, sorry to hear you're also having trouble. I've opened a ticket with our Support team to help get to the bottom of this. Keep your eyes peeled for another message from us. Thanks!

 

If you are also experiencing trouble syncing with Photoshop and Craft, please contact Support.

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Fabrice Sciara
InVision ambassador Fabrice Sciara , ambassador
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I'm having the same issue. I just updated to the latest Craft Manager v1.0.41 but still having to wait forever for the "Transforming" and "Converting Colors" progress bars every time I sync an artboard.

Elizabeth, has this been resolved? Is there a way to fix this on our end or do we need to wait for a Craft Manager update? Please let us know. Thanks.

PS: I'm using Photoshop CC on Mac.

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Elizabeth Brookshire
InVision ambassador Elizabeth Brookshire , ambassador
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Hi Fabrice! Our Support team is working with the others to determine the root cause, here. So we can get some answers your way, I've opened a ticket with Support on your behalf to provide you more information. 

 

 

This thread has been closed for comments. If you are also experiencing trouble syncing with Photoshop and Craft, please contact Support.

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