This is a tiny issue but super annoying. When I click on a freehand element (text, shape, etc.) it sometimes shifts up and over by about five pixels or so. It's small, but just enough that I have to ctrl+z and reselect, or realign the element I clicked. Is it because I'm using a mac super mouse?
Element shifts when clicked
This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.Sign in to add your vote
Thanks for taking the time to share your feedback about making our product better. We’ve let our Product team know that you’re interested in this feature so they can factor that into their product strategy.
Thank you for your response.
I would like to apologise again for the delay in getting back to you on this and the effect this has had on your team and stakeholders.
If you have a screen recording ready, you can send that over to our support team by contacting us via email at: firstname.lastname@example.org.
Our support team will pick this up quickly and try to get this resolved as quickly and painlessly as possible for you.
When selecting objects with the Wacom stylus, the same problem occurs. It is very annoying.
Hi @Lara Olsen, @dez, and @zayn,
Thanks for reaching out to us in our Community thread and I'm sorry to hear you're encountering this object shift/drift when clicking on your element within Freehand.
For us to assist in troubleshooting this further, would it be possible to provide the following details?
- For your browser, you can get these details by going to http://www.whatsmybrowser.org/, clicking “Copy”, and pasting the link it gives you here.
- For your operating system, please take a screenshot of your About Mac or About Windows screen and paste a here.
My post was like 4 months ago, but right now I use Chrome 111.
I've stopped using Invision since none of my stakeholders could get past (or did not want to get past) the login creation required to view whiteboards.
It looks like the issue still occasionally happens.
How do I send you the clip?