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GETTING STARTED

Learn more about the world's leading prototyping,
collaboration & workflow platform
  1. InVision Support
  2. Knowledge Base

Introduction to InVision

Learn core concepts of InVision and create your first project now


Boards

Get started sharing images, ideas, swatches, and type specimens for mood boards, brand identities, and more


Building Projects

Dive deeper into how to brainstorm and iterate using Freehand projects, and create high-fidelity interactive prototypes


Working Together

Sharing is caring, so learn how to collaborate using Shares, LiveEmbed, and our Activity Stream


Feedback and Development

Capture and manage feedback via comments, Workflow, and user test integrations, then work with your developers via Inspect


InVision for iOS

Use our iOS app to view and collaborate on your prototypes quickly and easily on your device


Craft by InVision LABS

Streamline your design workflow with our powerful suite of Sketch and Photoshop plugins


Enterprise

Take collaboration to the next level with Enterprise and enable your entire team to work together like never before


Design System Manager

Speed up your design process and produce more consistent results by leveraging design systems with DSM


Studio

Build better designs faster with the world's most powerful design tool

Knowledge Base

Common questions about InVision and all the answers you need to get started using InVision.

News and Announcements29

  • ★ You will now be required to create a password for support.invisionapp.com to access your tickets
  • InVision will be undergoing maintenance on Saturday, April 21st from 12:00 AM EDT to 3:00 AM EDT
  • Wake joins the InVision family
  • InVision will be undergoing maintenance on Saturday, April 14th and Sunday, April 15th beginning at 12:00 AM ET (04:00 UTC) both days
  • InVision will be down for maintenance on Sunday, March 11th from 9:00 AM to 1:00 PM ET
  • The ability to view a wearable prototype on your Apple watch will be disabled on April 1, 2018
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Studio13

  • Why am I seeing a 'Your hardware is not fully supported […]' message in Studio?
  • Having trouble signing into Studio Early Access?
  • In Studio, what happens when I copy a symbol instance?
  • Is Studio integrated with Inspect? Will all of the motion features be Inspect-able?
  • Are all of the Craft plugins and functionality available in Studio?
  • Which of my Sketch plug-ins will work with Studio?
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Release Notes22

  • Release Notes - March 2018
  • Release Notes - February 2018
  • Release Notes - Freehand
  • Release Notes: Craft
  • Release Notes - InVision iOS App
  • Release Notes - InVision Android App
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Account Management6

  • How do I change my password?
  • How do I change the name on my account?
  • How do I delete my account?
  • How do I reset my password?
  • How do I update my email address?
  • What are InVision’s refund policies?

Android InVision Viewer App2

  • Accessing a Private Cloud instance via the InVision Android App
  • Introduction to the InVision Android App

Craft45

  • How do I disable auto-update on Craft Manager?
  • How do I switch teams in Craft Manager?
  • How do I enable asset download for layers within a symbol in Craft Sync?
  • How can I access Freehand from a tablet?
  • Using symbol overrides in Sketch and Craft
  • I paid for the same photo twice - how can I get my money back?
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Design System Manager (DSM)18

  • How do I update and refresh symbols and non-symbols uploaded to DSM?
  • Reordering items in your DSM Library
  • In DSM, why do I see colors and text styles in the library that I did not explicitly upload?
  • Which types of content can I upload to DSM?
  • Can I change an organization name within Design System Manager?
  • Signing into your Enterprise account in the DSM Sketch plugin
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Enterprise30

  • ★ How do I transfer (migrate) a prototype from my Enterprise account to my personal account?
  • ★ How do I transfer prototypes from my personal account to my Enterprise account?
  • ★ Why do I still have a personal account? Can't I just have one Enterprise account?
  • Can I disable SAML auto provisioning for our Enterprise?
  • Does InVision have an API for integration?
  • Does the InVision iOS app support SSO for Enterprise accounts?
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File Syncing10

  • How do I share source files with my team?
  • What's the best way to rename a prototype when using InVision Sync?
  • Where is InVision Sync on my Mac?
  • What's InVision Sync?
  • Which files work with InVision Sync?
  • How do I get started with file syncing?
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General Questions67

  • Can I assign a screen in Workflow to an external reviewer who isn't a collaborator on the prototype?
  • Can I change the language in InVision?
  • Can I comment on a screen in Workflow?
  • Can I create wireframes using InVision?
  • Can I remove the InVision logo from my prototype?
  • Can I rename a Freehand after I've saved it as a project?
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Inspect12

  • How do I give developers access to Inspect for my prototypes?
  • How does Inspect determine the font weight displayed in my prototype?
  • Why do Inspect and Sketch show different position and size when an element has a border?
  • Why won’t my Sketch or PSD file process in Inspect?
  • Why can’t I see anything for my Sketch file or PSD in Inspect?
  • Why can’t I see the contents of my Sketch file in Inspect?
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Mobile Prototypes20

  • Accessing a Private Cloud instance via the InVision iOS App
  • How do I add a comment to a screen in the InVision iOS app?
  • How do I view all screens of a prototype in the InVision iOS app?
  • How do I exit a prototype I’m viewing in the InVision iOS app?
  • Why can’t I see all of my prototypes in the InVision iOS app?
  • How do I choose an icon for my desktop prototypes in the InVision iOS app?
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Plans, Pricing & Billing12

  • Can I pause my paid plan?
  • Do you offer discounts?
  • How do I access my Enterprise billing information?
  • How do I access my invoices?
  • How do I update the account details on my invoice?
  • How do I upgrade my plan to a higher plan?
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Prototype & Screen Management73

  • Can I create a sitemap or flow chart for my prototype?
  • Can I delete a screen from my screen history?
  • Can I embed a video?
  • Can I hide the status bar?
  • Can I notify my viewers when I post a new Tour Point?
  • Can I reorder my Tour Points?
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Security, Compliance & Privacy15

  • Third parties with access to customer personal information
  • Can I set a session timeout for my organization?
  • Is InVision PCI-DSS Compliant?
  • Where can I read InVision’s Privacy Policy?
  • Does InVision encrypt data at rest and in transit?
  • Does InVision complete a SOC 2 Type 2 examination?
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Sharing Prototypes20

  • Can I run a user test with Lookback through the mobile app?
  • How can I turn off screen numbers on my shared prototype?
  • How do I add comments from my iPad or mobile device?
  • How do I begin a user test from the InVision iOS app?
  • How do I enable the Freehand integration in Microsoft Teams?
  • How do I remove someone from Other Connections on my People page?
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