Upcoming invoice retention changes: Invoices for V6 non-Enterprise plans generated before April 22, 2020 will no longer be available after Sept 1, 2021
  • 06 Mar 2023
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Upcoming invoice retention changes: Invoices for V6 non-Enterprise plans generated before April 22, 2020 will no longer be available after Sept 1, 2021

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Article Summary

This article applies specifically to InVision V6 users who are not on an Enterprise plan. Learn more about Enterprise billing in our product documentation: Managing Enterprise Billing. Not sure which version you're using? Find out now.

What is changing?

As a result of changes to our billing system, invoices for V6 non-enterprise plans generated before April 22, 2020 will no longer be available after Sept 1, 2021.

This change does not affect invoices generated after April 22, 2020.

How can I obtain my invoices?

For invoices generated after April 22, 2020:

To obtain invoices generated after April 22, 2020, access them in the Invoice History section of your account.

For invoices generated before April 22, 2020:

Invoices generated prior to April 22, 2020 are no longer available in the Invoice History section of your account.

To obtain invoices generated before April 22, 2020, please submit a request before Sept 1, 2021. Please note that we may not be able to accommodate requests submitted after this date.

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