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This article provides answers for non-Enterprise InVision V7 customers only. Not sure which version you're using? Find out now.
If you're on a paid plan for InVision V7, you may notice the term active users in your billing. The term active user indicates you're charged for a user in your InVision team.
A user in your team becomes an active (billable) user after opening two or more team documents via document links or directly from their InVision accounts—including any team documents the user created.
You aren't charged for any user that falls into one of the following categories:
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- Any team member or guest who opened only one team document.
- Any user who views or comments on a prototype via a public share link.
To stop getting charged for an active user, the account owner needs to remove the active user from their team. Note that if the removed active user is re-added to the account, it becomes an active user automatically and, therefore, a billable user.
Learn more about the available plans here: Which InVision V7 plan is right for me?
