Skip to main content
InVision Support Home Page

Why is my account locked?

As a security measure, your account will automatically be locked if too many incorrect sign-in attempts occur in a short period of time. In those cases, you will see an error message:

You have entered an incorrect code too many times and your account is temporarily locked. Please try again later.

Error message that appears when an account is locked after multiple failed sign-in attempts

If you lock yourself out of your account, wait at least 1 hour before trying to sign in again.

If you are still having trouble or need urgent access, please reach out to our support team.

You must contact support from the email address associated with your sign-in credentials.