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Why can't I link my prototype via InVision for Jira Server?

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This article is for Jira Server only. If you are using InVision for Jira Cloud, check out this article instead.

When attempting to link a prototype via the InVision for Jira Server app, you may encounter an error that reads "Dang it! There was a problem with that URL. Please input a prototype's share URL."

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This can occur when the user attempting to link a prototype does not have permission to edit issues in that Jira project.

There are two ways to address this problem:

Add Edit Issues permission

For basic permission schemes in Jira, you can resolve the issue by giving a user permission to edit issues.

Note: only a Jira administrator can complete this action.

To add an Edit Issues permission:

  1. Sign in to Jira and open the Jira project.
  2. In the left sidebar, click Project settings.
  3. Scroll down in the left sidebar and click Permissions.
  4. At the top right corner of the page, click Actions > Edit permissions.
  5. Under the Issue permissions section, navigate to Edit issues and click Edit.
  6. Click Show more, and select Single user.
  7. In the corresponding field, enter the user's name or email address.
  8. Click Grant.

jira-edit-issues-permission-for-single-user.gif

After you've granted the user the permission to edit issues, they should be able to link InVision prototypes in that Jira project as well as any other Jira projects that use the same permissions scheme.

If you use different permissions schemes for different Jira projects, you may need to repeat the above steps multiple times for each permissions scheme you have.

Use Jira's Permission helper

If the issue isn't resolved after giving the user permission to Edit Issues, there may be more complex permissions that need to be configured. Fortunately, Atlassian provides a tool called the Permission helper for troubleshooting permissions issues.

Note: only a Jira administrator can perform this action.

To use the Permission helper:

  1. Sign in to Jira as and open the Jira project.
  2. In the left sidebar, click Project settings.
  3. Scroll down in the left sidebar and click Permissions.
  4. In the top-right corner of the page, click Permission helper.
  5. Enter the user's name and the Jira issue they're having trouble with.
  6. Set the Permission field to Edit Issues.
  7. Click Submit.

jira-use-permission-helper.gif

After you submit, the dialog box will display some details of the project and issue permissions. To view any detected issues, click Show failed conditions.

If the Permission helper doesn't identify any permissions issues, and you still cannot link a prototype, contact InVision Support. Please attach a screenshot of the Permission helper results as these details can help us troubleshoot the issue.

For help fixing a permissions issue identified by the Permission helper, we recommend contacting Atlassian Support.


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