Subprocessors used by InVision

List Last Updated: July 13, 2022

As part of the delivery of our Services to our Customers, InVisionApp, Inc. may use data processors with access to certain Customer Data that includes personal data (each, a "Subprocessor"). Below is important information about the identity and role of each Subprocessor (including our listed affiliates as applicable). Terms used on this page have the meaning set forth in the InVision Terms of Service or superseding written agreement between Customer and InVision (the "Agreement").

Third Party Subprocessors

Hosting, Network, and Data Services

Subprocessor	Purpose	Entity country
Ably Realtime Ltd.	Conversation and chat functionality. Transmission of service and personal data including name, email, avatar, IP address and company name.	United States
Ada Support, Inc.	Support management and communication automation/agents. Stores service and personal data including name, email, IP address and company name.	Canada
Amazon Web Services, Inc.	Platform hosting & Infrastructure Stores all service and personal data including name, email, IP address, company name and avatar.	United States
CloudFlare, Inc.	Content Delivery Network (“CDN”), Web Application Firewall (“WAF”) and DDoS protection Transmission of all service and personal data including name, email, IP address, company name and avatar.	United States
DataDog, Inc.	Platform monitoring Logging of service and personal data including email and IP address	United States
Google, LLC	Storage and general business services Stores service and personal data including name, email and email signature data	United States
Loggly, Inc. (SolarWinds)	Event correlation and incident support Logging service and personal data including email and IP address	United States
MongoDB, Inc.	Data and server management Stores service and personal data including email and IP address	United States
Segment.io, Inc. (part of Twilio, Inc.)	Data integration and management Stores service and personal data including email and IP address	United States
Sumo Logic, Inc.	Log Management and Security Analytics Logging analytics service and personal data including IP addresses and URIs	United States
Twilio, Inc.	In-App email delivery and SMS functionality Transmits and stores service and personal data including name, email address, and phone number as needed to send and deliver the message	United States
Postmark (ActiveCampaign)	Transactional emails Transmits and stores service and personal data including name and email	United States
Zendesk, Inc.	Support management and communication Stores service and personal data including name, email, IP address and company name	United States

Affiliates

Depending on the geographic location of a Customer or their Users, and the Services provided, InVision may also engage one or more of the following Affiliates as Subprocessors to deliver some or all of the Services to a Customer:

Name	Country
InVisionAppUK LTD	United Kingdom, Netherlands, Ireland
InVisionApp Canada	Canada
InVisionApp Israel LTD	Israel
InVision Australia Pty Ltd.	Australia

Getting notified of new third-party processors

As our business evolves, the Subprocessors that we use will also change. If you are an existing InVision user and need to be notified when additional Subprocessors are used to provide the InVision Service, sign up to receive notifications.