Accessing a Private Cloud instance via the InVision Viewer App

Note: This article only applies to Private Cloud customers who have dedicated InVision instances.

Private Cloud customers enjoy a separate instance of the InVision service. This means that the InVision Viewer app won't connect to a Private Cloud instance by default. To connect your Private Cloud account to the InVision Viewer app, you'll need to follow this process:

  1. On your iOS device, navigate to the following URL in your web browser: https://{yourprivateclouddomain}.invisionapp.com/activate
  2. Follow the prompts to download the InVision Viewer application from the App Store.
  3. Click Yes when asked to switch to the Private Cloud.
  4. The application will briefly close and reopen.
  5. Log in as you normally would and you should now see your Private Cloud data.

Frequently Asked Questions

How do I switch back to the public InVision instance?

In order to make the switch back, you’ll need to remove the app completely from your device, then reinstall it via the App Store.

Why won’t some of my share links work now that I’ve made switch to Private Cloud?

Share links to other client accounts which are part of the public InVision service won't be accessible from the InVision Viewer app if you've switched to Private Cloud. This includes new share links you open via the InVision Viewer app as well as existing prototypes that you might have downloaded to the Launchpad. You will need to view these prototypes via your browser instead of via the InVision Viewer app if they're not part of your Private Cloud instance.