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Clearing your browser's cache and cookies

Why would I need to clear cache or cookies?

From time to time, you'll encounter some strange behavior that you've never seen before when working with InVision; this can range from a page in InVision not loading properly to screens not updating. Like many other cloud-based services, InVision utilizes your browser's cache to store information in order to optimize your experience; however, sometimes this information becomes dated, which can cause some issues when InVision tries to access it again in the future.

One way to test if this is a cache-related issue is to access InVision in a browser window that doesn't access your browser's cache or cookies. Please note that you'll need to sign in to InVision again when using these. This isn't a surefire way to test if it's a cache related issue but it can point you in the right direction before you commit to wiping your browser's cache and cookies.

Accessing Private Windows

Chrome

DESKTOP

To open a private window in Chrome, navigate to File > New Incognito Window. Alternatively, you can click the menu button to the right of the address bar and click New Incognito Window.

MOBILE

To open a private window on your mobile device:

  1. Open the Chrome app.
  2. Navigate to the top-right corner of the app and tap the menu button (chrome-menu-button.png).
  3. Tap New incognito tab.

Firefox

To open a private window in Firefox, navigate to File > New Private Window.

Safari

MAC

To open a private window in Safari, navigate to File > New Private Window.

iOS

To open a private window on your iOS device:

  1. Open Safari
  2. Navigate to the bottom-right corner and tap the pages button (ios-pages-icon.jpeg).
  3. Tap Private, and then tap the + button.

Microsoft Edge

To open a private window in Microsoft Edge, use the keyboard shortcut Shift + Control + P.

Clearing Your Cache and Cookies

If accessing InVision in a private browsing window fixes your issues, you'll need to clear your browser's cache and cookies.

Chrome

DESKTOP

With the Chrome desktop app, it's possible to clear only InVision-related data. This can be a useful troubleshooting step if you're hesitant to clear all browsing data.

To remove InVision-related data:

  1. Open Chrome and navigate to chrome://settings/siteData (capitalization is important).
  2. At the top right of the page in the search cookies field, type invision.
  3. Verify the results are only related to InVision, and click Remove All Shown.

To clear all cache and cookies in Chrome:

  1. From the Chrome menu bar, click History > Show Full History. Alternatively, you can press Command + Y.
  2. On the left-hand side of the page, click Clear browsing data.
  3. In the pop-up window, click the Advanced tab. Make sure that at least the following items are checked:
    • Cookies and other site data
    • Cached images and files
    • Hosted app data
  4. Click Clear data.

MOBILE

To clear cache and cookies on your mobile device:

  1. Open the Chrome app.
  2. Navigate to the top-right corner and tap the menu button (chrome-menu-button.png). 
  3. Tap History, and then tap Clear Browsing Data.
  4. Under Time range, tap All time.
  5. Check the boxes for Browsing history, Cookies and site data, and Cached images and files.
  6. Tap Clear Data.
  7. To confirm, tap Clear.

Firefox

To clear cache and cookies in Firefox:

  1. Navigate to History > Clear Recent History.
  2. In the pop-up window, set Time range to clear to Everything.
  3. Check the following boxes:
    • Cookies
    • Cache
    • Active Logins
    • Offline Website Data
  4. Click Clear Now.

Safari

MAC

To clear cache and cookies on your Mac:

  1. Go to History > Clear History.
  2. This will open up a pop-up window for you. You'll want to make sure the pop-up is set to Clear all history.
  3. Click the Clear History button.

IOS

On clear cache and cookies on your iOS device:

  1. Open the Safari app.
  2. Navigate to Settings > Safari.
  3. Tap Clear History and Website Data.
  4. To confirm, tap Clear History and Data.

Microsoft Edge

To clear cache and cookies in Microsoft Edge:

  1. Use the keyboard shortcut Shift + Control + Delete.
  2. This will give you a list of settings of what you clear from your history. Select the following:
    • Browsing history
    • Cookies and saved website data
    • Cached data and files
  3. Press Clear.

What if that doesn't fix things?

If you're still having issues, contact InVision Support.


Getting Started: General Questions (
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Clearing your browser's cache and cookies

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