Clearing your browser's cache and cookies

Why would I need to clear cache or cookies?

From time to time, you'll encounter some strange behavior that you've never seen before when working with InVision; this can range from a page in InVision not loading properly to screens not updating. Like many other cloud-based services, InVision utilizes your browser's cache to store information in order to optimize you experience; however, sometimes this information becomes dated, which can cause some issues when InVision tries to access it again in the future.

One way to test if this is a cache-related issue is to access InVision in a browser window that doesn't access your browser's cache or cookies. Please note that you'll need to re-log into InVision when using these. This isn't a surefire way to test if it's a cache related issue but it can point you in the right direction before you commit to wiping your browser's cache and cookies.

Accessing Private Windows

Chrome

In Chrome, you can open what is called an "incognito window." You'll be able to open one by going to the File > New Incognito Window. Alternatively, you can press the "hamburger menu" button to the right of the address bar and click New Incognito Window to open a private window.

Firefox

In Firefox, this feature is called a "private window." You'll be able to access it by going to the File > New Private Window.

Safari

In Safari, this feature is also called a "private window." You should be able to access it by going to File > New Private Window.

Internet Explorer 10 & 11

With IE, the equivalent feature is called "InPrivate Browsing." You can activate InPrivate browsing by pressing holding the Control and Shift keys and pressing the "P" key on your board. This will open an "InPrivate Browsing" window.

Clearing Your Cache and Cookies

If accessing InVision in a private browsing window fixes your issues, you'll need to clear your browser's cache and cookies.

Chrome

To clear your cache and cookies in Chrome:

  1. Go to History > Show Full History in the menu bar. Alternatively, you can press the "hamburger menu" button to the right of the address bar and go to History > History.

  2. Once in your history tab, you'll want to click the Clear browsing data..." button at the top.

  3. This will trigger a pop-up. You'll want to make sure to have the following options set like so:

  4. Once that is set, click the Clear browsing data button.

Firefox

To do this in Firefox:

  1. Go to History > Clear Recent History in the menubar.

  2. This will give you a pop-up showing you settings on what data to clear. You'll want to set it up like so:

  3. Once that is set, click the Clear Now button.

Safari

For Safari:

  1. Go to History > Clear History.

  2. This will open up a pop-up window for you. You'll want to make sure the pop-up is set to Clear all history.

  3. Click the Clear History button.

Internet Explorer 10 & 11

To clear cache and cookies in IE 10 & 11:

  1. Access your "Clear History" window by holding down the Control + Shift keys and pressing the "Delete" button on your keyboard.

  2. This will give you a list of settings of what you clear from your history. You'll want to make sure "Temporary Internet Files," "Cookies," and "InPrivate Filtering data" are selected.

  3. Press the Delete button at bottom.

What if that doesn't fix things?

If that didn't work for you, it might be time to contact Support.