Clear my browser's cache and cookies
  • 01 May 2023
  • 1 Minute to read
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Clear my browser's cache and cookies

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Article Summary

Why would I need to clear cache or cookies?

From time to time, you may encounter some strange behavior you've never seen before when working with InVision. This can range from a page in InVision not loading to screens not updating. Like other cloud-based services, InVision uses your browser's cache to store information in order to optimize your experience. Sometimes this information becomes dated, which can cause issues when InVision tries to access it again in the future.

You can test if an issue is related to your browser cache by accessing InVision in a private window that doesn't access your browser's cache or cookies. Please note that you'll need to sign in to InVision again when using these. This isn't a surefire way to test if it's a cache related issue, but it can point you in the right direction before you commit to wiping your browser's cache and cookies.

Open a private window

Chrome

Chrome's private windows are referred to as incognito windows or tabs. Navigate to File > New Incognito Window. For further instructions, including for mobile devices, refer to Google's documentation on private browsing.

Firefox

To open a private window in Firefox, navigate to File > New Private Window.

Safari

To open a private window in Safari on Mac, navigate to File > New Private Window. For further instructions, including on iOS devices, refer to Apple's documentation on private browsing.

Microsoft Edge

To open a private window in Microsoft Edge, use the keyboard shortcut Shift + Control + P.

Clearing your cache and cookies

If accessing InVision in a private browsing window fixes your issues, you'll need to clear your browser's cache and cookies.

Chrome

Read Google's documentation on clearing clearing your cache in Chrome. 

Firefox

Read Mozilla's documentation on clearing your cache in Firefox and their documentation on how to clear cookies in Firefox.

Safari

Read Apple's documentation on clearing your cache on a mobile device and how to clear cookies in Safari on a Mac.

Microsoft Edge

Read Microsoft's documentation on clearing browser history in Edge and how to delete cookies in Edge.


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